Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

"Upgrades are not possible during that period"

cneye
Active Member
Chukuneye N Member Since: Feb 15, 2021
1 of 24

Why is this message displayed and when will it be cleared?

 

"We are in process of subscription renewals and upgrades are not possible during that period. Please come back later."

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 24

Hi Chukuneye,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
cneye
Active Member
Chukuneye N Member Since: Feb 15, 2021
3 of 24
From my Android Google Chrome, Laptop Google Chrome and Microsoft Edge, all same response.

After clearing cache, upgrade appeared momentarily and then notice came up again.
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 24

Hi Chukuneye,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
anukashyap
Active Member
Jasbir K Member Since: Dec 7, 2014
5 of 24

I'm getting same message while upgrade my agency plan.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 24

Hi Jasbir,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
muhammad_hilal
Ace Contributor
Muhammad Hilal T Member Since: Nov 2, 2018
7 of 24

Hi I am have the same issue.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
8 of 24

Hi Muhammad Hilal,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
techyentro
Active Member
Ali A Member Since: Jul 30, 2019
9 of 24

Hi, I am finding the same issue, can you help me out? I could not upgrade my agency account to plus

Capture111.PNG

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
10 of 24

Hi Ali,

 

I noticed that you are trying to upgrade the membership of your agency on the same date that it is to expire. In cases like this, you need to wait for the new billing cycle to start and then try again.

 

Thank you.

~ Aleksandar
Upwork
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS