refund

[#1]

Hi

i have received an notification that one of my contract has been refunded to customer the paid, but the strange thing is I never given refund by myself, don't know why this happened

[#2]

Hi Angela,

When the client fails to pay for hours logged by the freelancer, any hours that aren't covered by Upwork Hourly Protection may be reversed. Please check out this help article for more information.

The team will also be reaching out to you directly via email with more information about this specific case. 

Thank you!