why my Top Rated eligible weeks keep decreasing while i have 90+ score all the time

[#1]

why my Top Rated eligible weeks keep decreasing while i have job score 94, it was 4 before and now 2, can you please let me know what is wrong, iam on Upwork for almost 1 year now and this is since i was new to upwork so can anyone help please

[#2]

Hi Mohamed,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#3]

Thank you Nikola, i will be waiting for you guys but i didn't see any ticket for my issue on this page.