Issues with Submitting Proposals and Purchasing Connects

[NikolaS]

Some users may experience issues submitting proposals and purchasing Connects. Freelancers may see errors about being unable to save the application and not having enough Connects to apply. 

Error message: "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support." 

We would like to let you know that the technical team is investigating the issue and we'll be back up as soon as possible. Please visit our Status page for the latest status. We apologize for the interruption.

Edited to update information. 

Hi All,

We would like to let you know that issue related to submitting proposals, purchasing Connects, and upgrading memberships are now resolved. Could you please check and let us know if the issue persists on your end? 

Thank you for your patience and understanding while the issue was resolved. 

[faizanjburney]

Hello, Freelancers! I've been having the same problem since today, I have connects that aren't showing up, and I've included a screenshot as proof. I'm not sure why this is happening again, because I've had this problem before, and Upwork took enough time to fix it.

[46bb3216]

Tried to submit a proposal but this message appears : "There was an error loading this page: error [7d395f4fd9fa0d8d-MRS, 7d395f4fd9fa0d8d-MRS]. Contact Upwork Support for more information."

anyone has the same issue?

[dzp204]

Also receiving this error.  Here is the message at the top of the submission page I receive:

Sorry, we were unable to save your application.
serviceName: 'vendorJobApplicationsFacadeDS', commandName: 'newVendorJobApplication', error message: 'serviceName: 'vendorJobApplicationsDS', commandName: 'newVendorJobApplication', error message: 'serviceName: 'monetizationConnectsDS', commandName: 'GetConnectsSummary', error message: 'MNY : receiver resource for external reference not found:, id='10116696:DEVELOPER_ID'''

[NikolaS]

Hi Gulzhan,

Thank you for reaching out to us. Could you please share a screenshot of the error you are receiving so that we can assist you accordingly? 

[xcesslogic]

Just saw a glitch ( I hope it's a  temporary glitch only) where available connects are showing as 0 ( I have around 80 left)  and the connects page shows an error as well.

[a7037f8b]

Same here!
Getting these weird messages when trying to submit a proposal:
Insufficient connects to submit proposal for the job.
But I have more than 100.
When I'm trying to check my connects, I'm getting this message: Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support.

[skipthedrive]

I'm having the same issue.

[ed46b88c]

I get the following error:

"Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

I also see:  "Sorry, you don't have enough privileges to manage the freelancer membership."

How do I solve this? Thanks!

[fardanakhter]

This is what we are seeing.

[26a5f0bc]

I get the following error "Failed to load the product pricing details. Please try again. If the issue persists, please contact Customer Support." I have a valid payment method. 

Additionally, on the Memberships and Connects page I get "Failed to load the current subscription details. Please try again. If the issue persists, please contact Customer Support."

Please help