We are investigating reports of issues receiving confirmation emails after manual payment withdrawals. In most cases, we see that the withdrawal is successful despite the freelancer not receiving the email. We will provide an update as soon as more information is available.
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Edited to update information.
This issue is now resolved. We want to share, however, that the emails cannot be resent. That said, please refer to this page and check article specific to the payment method you are using and kindly monitor your bank accounts for the transaction to reflect within these timelines. If the transaction still hasn't been reflected on your account after eight business days, let us know, and we will assist you further. Please also note that bank holidays in the U.S. and your location may affect these withdrawals.
We appreciate your patience.
