Nov 9, 2020 03:52:03 PM Edited Nov 9, 2020 07:01:40 PM by Joanne P
How do I activate an inactive account from 2018? Please see screenshot. Thank you.
Nov 9, 2020 07:07:31 PM by Joanne P
Hi Danny,
I checked the screenshot you shared, and I was able to locate the account you're referring to. Please know that freelancers are only allowed to have one Upwork account. If you prefer to use your old account, you will need to close this account that you used to post in the community. Please let us know if you prefer to reinstate the old account and we'll assist you with it.
Nov 9, 2020 07:13:44 PM by Danny H
Thank you, yes I would like to reinstate the old account. Could you assist me with the process of closing this account and reinstating old account? Thanks.
Nov 9, 2020 09:22:45 PM by Joanne P
Hi Danny,
As requested, your account has been reinstated, and this account that you used in the community has been closed.
Nov 10, 2020 07:03:28 AM by Danny H
Thank you. I am required to do a video verification before I can change profile picture, when I try to follow steps in support documentation I am to I don't have access to this page (screenshots). The get help button is not functional either. Any help with this would be greatly appreciated.
Jan 14, 2023 08:08:02 AM by Vaishali J
Hi,
My friend's account is also deactivated. Please suggest the process to get it active again.
Jan 14, 2023 10:01:46 AM by Luiggi R
May 1, 2022 01:58:28 AM by Wije C
Hi,
I have been inactive for sometime because of some personal issues and when I returned I see that my account was suspended and I can't seem to contact Customer Support. LEt me know how I can activate my account. Thanks.
May 1, 2022 04:56:05 AM by Wije C
Hi,
I was inactive for the last few months on upworks due to personal reasons. When I came back I saw that my account was suspended. Please let me know how I can reactivate my account. Thanks.
May 1, 2022 06:17:27 AM by Annie Jane B
Hi there,
Thank you for reaching out to us. I saw that you have an open ticket regarding this. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket as soon as possible to assist you further.