Authentication Issue

[samsharam]

Hi, I don't have access to my previous phone because of which I can't authenticate using the google authenticator.
I logged in into the same account in google but still I cant authenticate.because I coudn't import accounts before and it has its screen shaterred and I got a new phone instead.
How can I solve this problem ?

[g_vasilevski]

Hi Shubham,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

[samsharam]

Hi Goran V,

Sure waiting for them, can you please tell me by when will they reach out ?

[g_vasilevski]

Hi Shubham,

Our team has already reached out to you via ticket and email. You can access your ticket section on this Link. Thank you.

[samsharam]

Hi Goran V,

The ticked is coming up as Solved, I coudn't reply with all the info can you reinitiate the request ?

Thank You

[AndreaG]

Hi Shubham,

You should be able to reply to the email sent to your registered address, which should reopen the ticket. If you still need assistance please let us know!

Thanks!

[samsharam]

Hi Andrea,

i am been through my inbox, But I have not recived any email regarding the Authentication Ticket

[AndreaG]

Hi Shubham,

Thanks for checking! I'll go ahead and ask the team to reopen/resend your ticket so you can reply. Please be sure to check your junk/spam folder as well in case the email is being sent there.