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Daphne's avatar
Daphne C Community Member

Can't fill in my city

Hi

 

I'm from Singapore, and it in itself is a city.

There is no option or "drop down" list for me to fill in the city.

 

Does anyone has similiar issues?

 

Thank you.

 

261 REPLIES 261
Ali's avatar
Ali E Community Member

when i try to add my city in creating my profile there is no list so i cant  make my profile .

Nina's avatar
Nina K Community Member

Hi Ali,

One of our agents will be reaching out to you directly very shortly to help assist you with this.

~Nina
Sarah's avatar
Sarah B Community Member

Same problem here then when I went to Help I lost all the content I'd spent the last hour compiling. Not impressed.

Avery's avatar
Avery O Community Manager

Hi Sarah, 


The team will reach out to you directly to assist you with your setting up your profile information. 


~ Avery
Sianea's avatar
Sianea B Community Member

My city is also not listed.

Ryan's avatar
Ryan C Community Member

Hello Sianea,

 

I have escalated your concern. One of our representatives will get in touch with you shortly. Thank you.


Untitled
Maria Lourdes's avatar
Maria Lourdes A Community Member

Hello Good Afternoon,

 

I'm new in upwork and i have a problem filling my city and there's no list that i can select with

hope you can help me 

 

thankyou .

Arielle Joyce's avatar
Arielle Joyce R Community Member

I have the same problem. I have switched to 2 browsers already and have tried refreshing several times. Still same problem occurs.

 

Hope someone could help me out also.

Kind regards,
Arielle
"Doing what you like is freedom. Liking what you do is happiness." --Frank Tyger
Avery's avatar
Avery O Community Manager

Hi Arielle Joyce, and Dwayne, 

I wanted to check if you tried filling in your address in the "Start typing your address box?"


~ Avery
Arielle Joyce's avatar
Arielle Joyce R Community Member

Yes Avery. Actually I did. Still same error.

 

I have attached a screenshot for reference.

Kind regards,
Arielle
"Doing what you like is freedom. Liking what you do is happiness." --Frank Tyger
Avery's avatar
Avery O Community Manager

Hi everyone!

Both Goran and I would like to check if you have tried typing in your complete address in the address box, before filling in your city information? 

We tried replicating it, and when we filled in our complete address in the address box (complete with city information), and started typing in our city in the City box, it autopopulated with the city information. May we ask that you please try that first? 


Screen Shot 2018-07-19 at 3.16.39 PM.png


~ Avery
Joseph's avatar
Joseph P Community Member

I have attempted this in the form of street number, street name on one line then city and state on next line, have also tried without state, with and without zipcode etc.

Melissa's avatar
Melissa G Community Member

I can't even type in my complete street address because the letter "ø" in my address isn't available. I tried replacing it with "o", though, and still nothing.

Goran's avatar
Goran V Retired Team Member

Hi Joseph and Melissa,

Thank you for the follow up, our team will investigate this further and assist you both directly via ticket. You can access your tickets on this Link.

~ Goran
Upwork
Arielle Joyce's avatar
Arielle Joyce R Community Member

Hi Avery, still the same error.

 

Attached a screenshot for reference

Kind regards,
Arielle
"Doing what you like is freedom. Liking what you do is happiness." --Frank Tyger
Goran's avatar
Goran V Retired Team Member

Hi Arielle,

Our team will reach out to you as well, thank you for the follow up.

~ Goran
Upwork
Arielle Joyce's avatar
Arielle Joyce R Community Member

Thanks, Goran!

Kind regards,
Arielle
"Doing what you like is freedom. Liking what you do is happiness." --Frank Tyger
Anton's avatar
Anton V Community Member

I'm unable to complete my profile. When I am asked to provide a city, I am told I have to select from a list... but no list shows.

Constantin Eugen's avatar
Constantin Eugen C Community Member

Hello

I am trying to register my application. I am from Romania and when i type my city Bucharest, there is no drop down menu and it doesn`t accept it otherwise

Emily's avatar
Emily W Community Member

Hello! 

 

I am trying to create my Upwork profile and I cannot put in my address. Could you help me? 

Avery's avatar
Avery O Community Manager

Hi Emily, 

I wanted to check if you've tried filling in your address in the "Start typing your address" box? 


~ Avery
Mona's avatar
Mona Y Community Member

Hi, I'm facing the same problem while creating my profile. Thanks

Devora Ann's avatar
Devora Ann N Community Member

 I badly need help. I can't send proposals due to "update address error". I checked settings and it shows my correct address. Tried to use another browswer but it's still the same thing. I tried to edit the city but it won't show the drop down list. 

Eric's avatar
Eric M Community Member

Hello, I am from Kenya and I cant fill "Nairobi" as my city.  Please help. Thanks.

Goran's avatar
Goran V Retired Team Member

Hi All,


We can confirm that this issue has been resolved and you should be able to complete your address details by selecting the city from the drop-down menu. If you experience the same issue again please follow up on your support ticket and our team will take a look. We apologize for any inconvenience this issue caused you and thank you for your patience.

~ Goran
Upwork