@Kevin Roy N wrote:
1) just a quick question. Does purchasing the Plus Plan also reset my connects quantity?
2) For example, I have 20 remaining connects from the basic plan, does it increase to 70 if I purchase the Plus plan? Or will it add just 10 connects? - until the monthly reset date.
Neither. The new connects after you buy the Plus Plan is pro-rata.
From the above article:
Upgrade Proration
At upgrade you'll receive a prorated number of Connects. We change your billing cycle date when you upgrade, so proration is based on how many days into your Basic plan's billing cycle you were at upgrade. By prorating your Connects we can ensure you always get a fair allotment no matter when you upgrade.
When you upgrade, you keep the Connects you already have and we add on the Plus plan upgrade amount (10 for freelancers or 20 for agencies). We then also give you credit for the days of billing cycle that have passed since your Connects were last refilled.
How? We figure each day is worth two Connects because the Basic plan gives you 60 to use in 30 days. If it's been three days since your Connects refreshed, you get six Connects. If it's been 25 days since your Connects refreshed, it'll be 50 Connects.
Connects balance at upgrade | 45 |
Difference between Basic & Plus | + 10 |
Days into billing cycle | 25 |
Prorated Connects (days x 2) | + 50 |
Total after upgrade | = 105 |
