Critical Issue: Upwork Mobile App Messages Delay

[brijesh555]

I get client messages on the Upwork mobile app after 6 minutes.

When a clients sends a message, I receive it immediately on the laptop if I am online. But when I am not online on my laptop, the client messages arrive on the moble app after a 6-minute delay. This affects my reputation of being fast & responsive. Hence it is a critical issue. Is this just me? Should I share my phone details here?

Kindly help.

[g_vasilevski · Accepted solution]

Hi Brijesh,

I would recommend to follow our troubleshooting steps listed in this Guide. If you have any additional questions for me, feel free to follow up here or via PM if private details are involved. Thank you.

[brijesh555]

Hi Goran,
It's none of those issues. It seems to be something else which only the development or troubleshooting team would be able to spot. I am contacting you via PM.

Thanks!