Dec 20, 2019 06:58:26 AM by Lyndon B
Ap won't start. "Browser or ap may not be secure." I have tried it with most recent updates of Firefox and Chrome -- and with trying to start the ap with no browser open.I've also verified Avast is updated.Using Windows 10. I can get on website, but it looks like I can't track time. Eager to start! -- This is my first day.I've installed, uninstalled and reinstalled the 64 bit standard, 64 bit beta and 32 bit standard, all of which stop in the login process.Would you like a screenshot? Any suggestions?
Jan 11, 2020 10:51:31 PM by Aleksandar D
Hi Ubah,
I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 5, 2020 06:30:02 PM by BINH L
Hello,
I am new to Upwork. I could not log in Upwork Desktop even though try some tips from the forumn but does not take effect. I have logged in Google with my account successfully prio.
After entering gmail ID, I click join as Google account and it keeps spinning forever and not able to log-in. (please see attached snapshot).
I am using:
- Upwork Desktop app: v5.3.3.862 for Windows 64bit
- Brower: Google Chrome.
- This issue happens on both of my PC: Windows 7 and Windows 10
Please help.
Thank you,
Binh
Mar 5, 2020 10:22:09 PM by Joanne P
Hi Binh,
We identified an issue and our team is working on resolving it as soon as possible. In the meantime, you should be able to log into your Desktop app by following these steps:
Please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Feel free to follow up on this thread and confirm if you were able to log in or if you need further assistance.
Mar 6, 2020 02:16:58 AM by BINH L
Mar 6, 2020 02:20:12 AM by Goran V
Hi Binh,
In this case you can add your time as Manual time.
To add manual time from the Time Tracker:
To learn more about Manual time, check out this Help Article. Thank you.
Mar 6, 2020 07:03:31 AM by BINH L
Hello Goran and Joanna,
Apr 3, 2020 02:21:23 AM by Kimberly S
Hi Binh,
How your Upwork Desktop? Did it open already for you? Same problem with me. I can't login in my Upwork desktop. Please let me know what you did so I can do it also.
Thank you! 🙂
Apr 3, 2020 02:39:54 AM by Aleksandar D
Hi Kimberly,
Have you tried the steps that Avery shared with you on the post from yesterday?
Thank you.
Mar 19, 2020 07:42:25 PM by AK R
I'm experiencing the same problem. I've tried it on different browsers already (Chome, Safari & Firefox). I really need to log in because I recently just got hired. Any help will be appriciated.
Mar 19, 2020 07:57:05 PM by Lyndon B
This has been going on at least since late December. The remedy has been to disconnect from logging in via Google and log in with your Upwork user name and password.
also found how to disable authorization via Google:
Profile Settings -> Connected services -> [Sign in with Google] Disconnecting
Any ETA of the problem being fixed in code -- or instructions updated with a trouble-shooting ttip?
Mar 19, 2020 09:25:48 PM by Avery O
Hi Lyndon,
Please know that this issue is being prioritized by our engineers. Our team will update the Community should there are more information that we can share here. Thank you for your patience.
Mar 19, 2020 09:27:20 PM by Avery O
Hi AK,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Apr 1, 2020 03:55:09 PM by Sharoon K
Every time I try to log in to the app, it asks if I have a google account, I try to login through Gmail account and it gets stuck on the Redirecting page and never loads.
I have tried to delete the cache memory from the app, my pc and everywhere.
I have tried reinstallation
Nothing is working. Please I need help. I have one Hourly project and I can't start my hours.
Apr 1, 2020 07:00:22 PM by Avery O
Hi Sharoon,
I'm sorry for the inconvenience this has caused you. Please log in to your Upwork account through a browser, go to your Connected Services page in your Settings page (Settings > Connected Services) and disassociate your Google account from your Upwork account. Once done, please log in to your desktop app with your Upwork credentials to see if the issue persists.
Apr 2, 2020 02:20:35 AM by Sharoon K
Hi Avery, Thank you very much for the solution. IT worked 🙂
My app is working perfectly fine now.
Thank you very much
Apr 1, 2020 07:27:16 PM by Lyndon B
Apr 1, 2020 11:35:39 PM by Sandeep B
Somehow, my desktop app is not responding at all.
There was no installation error, installed successfully. While trying to start, sometimes it stucks at connection error or after successful login, nothing appears on screen except "one moment plz' message and that is endless..!
Had tried reinstalling the app, no use.
Disabled firewall and antivirus, No use.
Tried running the as an Administrator. No Use
Changed default browser to Google. No Use.
Checked the Internet speed, its good. You tube videos with 1080 HD could run flawlessly.
Cheked Websocket connectivity, its good.All Green.
After clicking on 'Check Connection' , following message is displayed
Check failed.
Please contact customer support and provide copy of the error below.
Checking step 1...
Step 1 succeeded!
Checking step 2...
Step 2 succeeded!
Checking step 3...
Error:
{"status":0,"statusText":"NetworkError","allResponseHeaders":[],"responseURL":"","response":"Failed to execute 'send' on 'XMLHttpRequest': Failed to load 'https://desktopapp.upwork.com/scripts/app.js?_=1585765056208'."}
Can anybody please help me to sort out this problem.
I am not able to use the desktop app at all.
Apr 1, 2020 11:41:35 PM Edited Apr 2, 2020 12:19:07 AM by Goran V
Hi Sandeep,
I`m sorry about the inconvenience this had caused you and thank you for the detailed report. I`ve escalated your problem to our team and one of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you for the update Sandeep. If you have any additional questions, let me know.
Apr 2, 2020 12:00:16 AM by Sandeep B
Jul 10, 2020 01:13:01 AM by Nusret H
Hello, i have problem with desk app too, i am not connected with google account, but every time when i try to start app, this happens.
Jul 10, 2020 01:31:31 AM by Goran V
Hi Nusret,
Could you please connect to another internet connection and check if you`re experiencing the same problem with the desktop app? Thank you.
Jul 10, 2020 01:59:26 AM by Nusret H
I tried, it is the same thing again, this start this morning, i didnt have this problem before.
Jul 10, 2020 02:22:59 AM by Goran V
Thank you for the follow up, Nusret.
Could you also try reinstalling our app if you still haven't tried? Thank you.
Jul 10, 2020 02:41:45 AM Edited Jul 10, 2020 02:42:18 AM by Nusret H
I tried reinstall, then try install 32 bit, after that again install 64 bit, restart my laptop and problem is still here.
Thanks
Jul 10, 2020 03:01:19 AM by Goran V
Hi Nusret,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the desktop app. Thank you.