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Desktop app won't start

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
41 of 60

Hi Ubah,

 

I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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Ubah R Member Since: Jan 11, 2020
42 of 60
ok thanks, looking forward to that.
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Binh L Member Since: Feb 8, 2020
43 of 60

Hello,

 

I am new to Upwork. I could not log in Upwork Desktop even though try some tips from the forumn but does not take effect. I  have logged in Google with my account successfully prio.

 

After entering gmail ID, I click join as Google account and it keeps spinning forever and not able to log-in. (please see attached snapshot).

 

I am using:

- Upwork Desktop app: v5.3.3.862 for Windows 64bit

- Brower: Google Chrome.

- This issue happens on both of my PC: Windows 7 and Windows 10

 

Please help.

 

Thank you,

Binh

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
44 of 60

Hi Binh,

 

We identified an issue and our team is working on resolving it as soon as possible. In the meantime, you should be able to log into your Desktop app by following these steps:


Please go to Settings>Connected Services on your account and disable Google Sign-In.
Afterwards, please try to log into your Desktop app by using your username/account email address and your password.

Feel free to follow up on this thread and confirm if you were able to log in or if you need further assistance.


-Joanne
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Binh L Member Since: Feb 8, 2020
45 of 60
Hello,

Cool, it works for me.
What should I do If I have just worked two hours without time tracking. I
talk to my client and he is just okay since he got the desired delivery.

So I can I add two hours work in the past to the time tracking?

Thanks,
Binh
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Moderator
Goran V Moderator Member Since: Mar 24, 2017
46 of 60

Hi Binh,

 

In this case you can add your time as Manual time. 

To add manual time from the Time Tracker:

  1. Open the Upwork Desktop App and select the contract
  2. Click the Add manual time option
  3. Select the date and times, add a description of the work, and click Save

To learn more about Manual time, check out this Help Article. Thank you.


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Binh L Member Since: Feb 8, 2020
47 of 60

Hello Goran and Joanna,

 

Thank you for your quick response and guidance.
I am able to log in now in both PCs. Very nice.
I am new to Upwork, need to learn more from our Community.
My project is locked for manual time. I have requested my client.
 
Cheers,
Binh
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Active Member
Kimberly S Member Since: Mar 30, 2020
48 of 60

Hi Binh,

 

How your Upwork Desktop? Did it open already for you? Same problem with me. I can't login in my Upwork desktop. Please let me know what you did so I can do it also.

 

Thank you! Smiley Happy

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
49 of 60

Hi Kimberly,

 

Have you tried the steps that Avery shared with you on the post from yesterday?

 

Thank you.

~ Aleksandar
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AK R Member Since: Mar 12, 2020
50 of 60

I'm experiencing the same problem. I've tried it on different browsers already (Chome, Safari & Firefox). I really need to log in because I recently just got hired. Any help will be appriciated.

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