Sep 22, 2019 04:51:15 PM by Andrew M
I'm trying to validate my email, but when I click on the link, it says the link was expired and it sends a new email. When that one arrives, same thing happens. Over and over.
Help? I'm trying to post a job but can't get through the front door.
Maybe hire someone to fix the login page? 😉
Sep 22, 2019 07:29:01 PM by Avery O
Hi Andrew,
It looks like your email address is verified already. Could you please let me know if you are still experiencing any specific error on your account? If so, could you please send a screen grab here, making sure you blackout any private information, so that I can look into this further.
I'll wait for your message.
Sep 29, 2019 05:18:23 AM by Damian F
I am having the same issue. I can't post a job - it says I need to verify my email. The email verification does not arrive in my inbox. So I need to click "resend". The resent message arrives, but when I click the link it says it's expired. Continual loop. No way past. Please help 🙂
Sep 29, 2019 06:01:48 AM by Aleksandar D
Hi Damian,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Oct 13, 2019 04:11:17 PM by Joanne P
Hi Paige,
Sorry to hear that you are having trouble verifying your email. I've shared your concern with the team and one of our team members will reach out and assist you directly via support ticket. Thanks!
Oct 14, 2019 09:25:47 AM by Paige B
Hey Joanne,
Thank you. I'll be on the lookout for support to reach out to me.
Oct 14, 2019 10:20:12 AM by Bojan S
Hi Paige,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible.
Thank you for your patience.
Feb 15, 2019 12:46:42 PM by Elizabeth G
I received the verification email, then click to verify, but it gives me the error below. I can log into upwork, but it asks me to verify my email, so I ask for the verification email to be resent, and I receive it, but when I click to verify it gives me the same error. I'm stuck in a loop. I tried contacting customer service, and tried getting to the support bot, but I guess both need a verified account. Please help!
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Feb 15, 2019 02:20:39 PM by Bojan S
Hi Elizabeth,
We'll have one of our agents reach out to you directly via email to assist you with your email verification process, thank you for reaching out to us.
Feb 18, 2019 12:32:43 AM by Ardha S
Feb 18, 2019 12:38:30 AM by Goran V
Hi Ardha,
Your email that your account is registered with is already verified, if further help is needed let me know. Thank you.
Apr 23, 2019 02:58:07 PM by Draenna J
I'm having the same issue. I can't verify my email. I've tried clicking and pasting. I cant get to customer support because I dont have a verified email. I can't even go to the support page because it redirects me to verify my email
Apr 23, 2019 03:21:16 PM by Bojan S
Thank you for reaching out to us, Draenna.
One of our team members will reach out to you directly to assist you with your verification process.
Jul 17, 2019 01:38:25 AM by Abdul R
Hello sir, i have same issue. please resolve my issue as well. i will be glad.
I have also attached screenshot of this.
Thanks in advance
Jul 17, 2019 01:55:11 AM by Goran V
Hi Abdul,
One of our team members will reach out to you via ticket/email and assist you further with verifying your email. Thank you.
Oct 30, 2019 12:23:49 AM by Bhavesh B
Hi Bojan,
Email verification link expiring issue is realy big think. when we not able to beed on any work. So why we use Up Work?
You team have to be resolve this issue.
Oct 30, 2019 12:41:11 AM by Goran V
Hi Bhavesh,
One of our team members will reach out to you via ticket and email and assist you further with your verification. Thank you.
Nov 2, 2019 12:20:36 PM by Joanne P
Hi Bhavesh,
I checked your account and see that you are already corresponding with one of our team members. Please feel free to post your questions on the ticket so that the agent can assist you directly. Thank you.
Nov 4, 2019 07:03:17 AM Edited Nov 4, 2019 07:17:15 AM by Bojan S
Hi,
I tried from lat 10 days, still not bale to verify my email id. Every time when i click on verify email id link id show me message please check the atachment.
Please resolve this issue as sson as possiable.
**Edited for community guidelines**
Nov 4, 2019 07:22:33 AM by Bojan S
I apologize for the delay in receiving an update, Bhavesh.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Oct 5, 2019 07:49:40 AM by curtis s
I'm having the exact same issue.
I received the verification email, then click to verify, but it gives me the error below. I can log into upwork, but it asks me to verify my email, so I ask for the verification email to be resent, and I receive it, but when I click to verify it gives me the same error. I'm stuck in a loop. I tried contacting customer service, and tried getting to the support bot, but I guess both need a verified account. Please help!
Email verification failed!
Please make sure that you have copied and pasted the entire URL from your email in your browser.
If you are still having trouble verifying your email contact customer support.
Oct 5, 2019 08:26:48 AM by Aleksandar D
Hi Curtis,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 29, 2019 10:02:25 PM by Michael C
I'm unable to verify my Upwork account. When I click on the link in the verification email I receive, it takes me to a screen saying that "The email verification link has expired or is incorrect". Not a great first impression of the site!
Oct 29, 2019 11:41:05 PM by Avery O
Hi Michael,
I apologise for the inconvenience. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Oct 29, 2019 06:10:42 PM by Gay Fiorucci A
I think this is still an ongoing problem, the verification gets send to my email address but every time I click it, it says it's expired. It's a cycle of resending to my email > I click the verification button > says it's incorrect/expired > then resends me an email verification again.
My email is correct btw
Oct 29, 2019 10:06:49 PM by Avery O
Hi Gay,
I'm sorry for the inconvenience this has caused you. I have shared your account information with the Customer Support Team so that they can reach out to you to assist you with your concern.
Oct 13, 2019 10:58:11 PM by Avery O
Hi Damian,
I checked your account and can see that the Customer Support Team has reached out to you last 29-September through an email. You should have received it in your email inbox, and should be able to locate it with the email subject "Unable to verify my email address." You should be able to access the same support email by accessing this page on your account.
Please let us know if you didn't receive the email by posting an update on this thread, so that our team can assist you further.
Nov 24, 2019 03:35:37 PM by Theanna Jane Y
Nov 24, 2019 05:21:56 PM by Joanne P
Hi Theanna Jane,
One of our team member will reach out and assist you directly via support ticket, thank you!
Oct 30, 2019 12:21:50 AM by Bhavesh B
Hi Avery,
Same email verify link expiring issue facing. i am not able to post a job or get any job.
Oct 20, 2019 05:26:53 AM by Guy R
Same thing happening to me, which is annoying as my job is time constrained!!
Oct 20, 2019 05:35:27 AM by Aleksandar D
Hi Guy,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via email to assist you further with email verification.
Thank you.
Nov 26, 2019 12:38:05 PM Edited Nov 26, 2019 01:10:49 PM by Bojan S
I am experiencing this ---
I can't post a job - it says I need to verify my email (**Edited for community guidelines**). The email verification does not arrive in my inbox. So I need to click "resend". The resent message arrives, but when I click the link it says it's expired. Continual loop. No way past. Please help 🙂
Nov 26, 2019 01:11:20 PM by Bojan S
Thank you for reaching out to us, Ryan.
One of our team members will reach out to you directly to assist you with your email verification process.
Feb 18, 2019 12:20:34 PM by Tasos M
Hello everyone!
I'm trying to verify my account but i have reached the email verification limit and i haven't yet recieved any email from Upwork. Any suggestions on fixing this?