Get paid (wrong wire transfer to depricated card)

[gmdidro]

Hello, 

I begin transaction of transfering money from agency account to my bank. 

As ordinary I've recieved email "Your payment has been processed". But today is 6th working day and I could find my money.

It looks like, that I could find in my bank information service any information about my bank account ending in XXXX, that I add as payment method at upwork. Might be this XXXX account was depricated by my bank. 

How I could return money back to upwork?

Thanks

[BojanS]

Hi Alexander,

We can confirm that your withdrawal was successful on our end. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.

Thank you!

[gmdidro]

Hello, unfortunately, after 8-business days, I didn't get money on my bank account. 
Please investigate the situation.
Thanks

[g_vasilevski]

Hi Alexander,

Today is your 8 business day. If you don't receive your funds by tomorrow let us know here and our team will initiate a trace on your transaction. Thank you.

[gmdidro]

Hello, I have not yet got money on my bank account. As you wrote, I write now. Please help)

[g_vasilevski]

Thank you for the follow up Alexander,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your funds.