Dec 10, 2017 02:32:19 PM Edited Dec 10, 2017 02:54:03 PM by Ryan C
My name is *** Edited for Community Guidelines ***, I have created my Upwork account for 1 year ago, and it's created wrongly, so I am going to close my account and create again, by the way when I click close account tap, it said I have one or some opened proposal, I have already withrawn my previous proposal and it's archived. Could you help me, I'd like to have the opportunity to get job on Upwok as soon as possible.
I look forward to your positive reply
Thanks
Dec 10, 2017 02:55:08 PM by Ryan C
Hello Mark,
Unfortunately, you can't create a new account. If you have problems with your account you may tell us here and we'd be happy to help you out. Thank you.
Dec 10, 2017 03:18:42 PM by Mark F
Thanks for your so quickly reply.
It means I can't close my account and create again?
if you explain in detail, I will be pleausre and use again.
Thanks
Dec 10, 2017 03:51:45 PM by Ryan C
Hello Mark,
If you lose/forgot your account. You may ask CS to reset your password so you can retrieve your account. If you created a new one, you should close the other one to avoid account suspension. If you have issues with your other account like suspension, your new account will be suspended too.