I did not receive my purchased connects. Money was deducted from my credit card.

[2bc08a4e]

Hi, 

I tried to buy 'connects' twice today. For the first transaction, my credit card was charged but the purchased 'connects' does not show up in my balance.  

Please help!!!

Regards,

Sourav

[PradeepH]

Hi Sourav,

I am sorry to hear that the Connects are not credited to your account. I can see that you've raised a support ticket regarding your concern and our team is already investigating your report. You can access your support tickets here . One of our team members will respond to you as soon as they have an update for you. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep