Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
May 1, 2019 01:14:55 PM by Bojan S
Hi Valentina,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
Apr 29, 2019 06:59:18 PM by Anthony B
I can't verify my phone number. I just keep getting "You failed to verify this phone number. Please provide a different number." I never got a text to verify this phone number. I tried two different browsers on two different devices.
Apr 29, 2019 09:09:28 PM by Avery O
Hi Anthony,
A member of the Customer Support Team will reach out to you to assist you with your issue.
May 2, 2019 07:24:50 AM by Bojan S
Hi Anthony,
A member of our team will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 2, 2019 07:56:29 AM Edited May 2, 2019 08:10:58 AM by Bojan S
Hello, please call me on my cell at **Edited for community guidelines**. please leave a message and a call back number if needed. Thank you.
May 2, 2019 08:19:48 AM by Bojan S
Hi Anthony,
A member of our team reached out to you already via email and is awaiting your response. Kindly check the inbox of the email you used to register your Upwork account and follow up with our agent. Once they have more information about the issue you're experiencing, our agent will assist you accordingly.
Thank you.
May 2, 2019 10:25:51 PM by Neri N
As with many others, despite inputting the correct phone number, I have not recieved a verification code. It would be appreciated if something could be done about that sooner rather than later.
May 2, 2019 11:33:16 PM by Avery O
Hi Neri,
The Customer Support Team will reach out to you to assist you with your phone verification.
May 4, 2019 07:36:19 AM by Nicole F
Hi,
I am out of the country and am unable to use my phone to receive text messages or phone calls and therefore I cannot verify my account. Is it possible to receive a verification code through my e-mail address?
Thank you
May 4, 2019 08:59:07 AM by Aleksandar D
Hi Nicole,
One of our team members will reach out to you directly via support ticket to assist you further.
Thank you.
May 4, 2019 07:04:17 PM by Luke S
I have also not been able to receive a text verification. I took steps outlined in previous posts, please help. Thank you.
May 4, 2019 08:04:25 PM by Riri A
Hi Luke,
Thank you for letting us look into this. We have escalated your concern to the appropriate team. One of our representatives will reach out to you shortly. Let us know if you need anything else.
May 8, 2019 02:26:46 PM by Bianca B
Hello! I've put in my correct US phone number several times and have yet to receive a text message. Please have someone contact me as soon as possible so I can move on in the process. Thank you.
May 8, 2019 02:53:02 PM by Bojan S
Hi Bianca,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 9, 2019 08:14:05 AM Edited May 9, 2019 08:14:34 AM by Dave S
I am also having trouble receiving a verification code for my phone number. Please could you have a look?
May 9, 2019 08:40:29 AM by Bojan S
Hi Dave,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
May 10, 2019 10:29:27 AM by Athanasia C
I'm trying to complete my profile but I do not have a UK phone number at the moment so I cannot receive any messages. It doesn't give me any other option but provide a UK phone number
May 10, 2019 10:44:13 AM by Bojan S
Hi Athanasia,
We'll have one of our agents reach out to you directly to assist you with your concern.
Thank you for reaching out to us.
May 10, 2019 12:00:32 PM by Bojan S
Hi Alexandra,
Thank you for reaching out to us. I've escalated your account information to our support team.
One of our agents will reach out to you directly to assist you with your request.
May 12, 2019 02:48:24 PM by Kaya D
Hello,
I created an UpWork account last year but have since lost access to the email domain I signed up with. I've tried using that email to log back in but it says that username no longer exists.
I created a new account but when asked to verify my phone number it says that number is already in use. Any help on how to fix this problem? I understand you're not meant to have two accounts, but now I don't have either (at least one that's verified anyway?).
Thanks!
May 12, 2019 03:47:53 PM by Joanne P
Hi Kaya,
I've shared your concern with our customer support team and one of the team members will reach out and assist you directly. Thank you!
May 13, 2019 10:02:16 AM by Naomi S
May 13, 2019 10:39:09 AM by Bojan S
Hi Naomi,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
May 14, 2019 01:50:51 AM by Simona B
I have the same problem. Can someone from the team get in touch with me?
May 14, 2019 02:21:48 AM by Goran V
Hi Simona,
Our team will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
May 14, 2019 07:14:14 AM by Dylan C
Hi,
I created an account on UpWork awhile back but I ended up finding enough work elsewhere so I did not complete and submit my profile. Things have changed and I would like to submit my profile so that I can start working through UpWork.
Well, all of my details have been saved but when I 'continue' the profile submission process to verify my phone number, the 'Verify My Phone Number' button doesn't work. It's an empty click and nothing gets sent to my phone.
If my profile is rejected for whatever reason, fine but it's frustrating that I can't even submit it for review. Can anyone explain why I can't verify my phone number and submit my profile?
May 14, 2019 07:17:49 AM by Dylan C
Update: I asked the same question recently and I never received any emails notifying me of any responses. I assumed my question was not submitted but I just checked and the support team said someone would contact me directly, which did not happen.
May 14, 2019 08:22:03 AM by Bojan S
Hi Dylan,
I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.
May 14, 2019 10:58:02 AM by Mark H
I am having the same issue.
I look forward to hearing from you.
Mark
May 14, 2019 12:03:47 PM by Bojan S
Hi Mark,
One of our team members will reach out to you directly to assist you with your phone verification process.
Thank you.
May 15, 2019 09:55:29 AM by Tony S
May 15, 2019 11:08:33 AM by Bojan S
Thank you for reaching out to us, Tony.
One of our team members will reach out to you directly to assist you with your phone verification process.
May 17, 2019 02:22:03 PM by John S
Also a new user with the same issue, first attempted last night and today with the same result, no code received.
May 17, 2019 02:36:31 PM by Aleksandar D
Hi John,
Thanks for reaching out to us. One of our team members will reach out to you directly via support ticket to assist you with your phone verification.
Thank you.
May 20, 2019 02:40:53 PM by Laura L
I have a client account and I am trying to set up a freelancer account.
when trying to create the freelancer profile is requesting for my phone for verificacion but I receive an error message that my phone is already in use. I can't set my freelancer account because of this. Please help! Thank you.
May 20, 2019 02:50:26 PM by Joanne P
Hi Laura,
One of our team members will reach out to you directly via support ticket to assist you with your phone verification. Thank you!
May 26, 2019 01:26:14 PM by Stephanie N
I'm having an issue related to this as well. I already verified my phone number, but for whatever reason it is still asking me to verify my phone. I already reached out about this issue and was suggested to clean out my cache, which I did with no resolution. My profile still lingers for approval.
May 26, 2019 04:07:22 PM by Joanne P
Hi Stephanie,
I checked with the team and they've confirmed that the initial phone verification has expired. Please follow the notification to verify your phone so that you can complete this step. Thank you!