I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Hi Jef,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#3]

I am being told by the system that my phone number is in use by another account. I don’t know which account but if it’s an old one of mine, I would like it closed and my current account to have the correct number assigned to it.

[#4]

Hi Stacy,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#5]

Hi. I am trying to set up an account on Upwork but when I get to the part where it needs my phone number to verify, I don't receive a verification code. I have triple checked to make sure my number is right and everything else. I am not sure what is going on. Please help!

[#6]

Hi Melissa,

I've shared your account details with the team, and one of our agents will reach out to you via ticket to assist you directly. Thank you!

[#7]

I'm not receiving the verification text in order to finish setting up my account. 

[#8]

Hi Carol, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[#9]

Hi,

Please help!

I just set up a new account. I reached the last step: to enter my phone number and receive a code so I can verify my new account.

I am receiving an error message saying that my number is being used by another account. How can I fix this situation?

I tried setting up a Google Voice account so I could enter a different phone number, but I am not receiving the verification code at the Google Voice number I set up.

Thank you in advance for your help!

[#10]

HI Danielle, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[#11]

That's great. Much appreciated. I am available to talk most of today.

Thank you,

Danielle

[#12]

When I try to verify my phone number it won’t send me a code- so frustrating! Does anyone know how to fix this?

[#13]

Thank you for reaching out to us, Ryan.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#14]

Hi, I'm experiencing some problem with getting a verification code via text message. How would I go about this?

Thank you.

[#15]

Hi Kenni,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#16]

When setting up my profile information, it told me my phone number was in use by another account and will not let me proceed.
I had previously set up an account here as recommended by my instructors at Independence University in Utah. I don't think I had my profile finished before I lost power. I don't know if that would have anything to do with this or not but I am very confused and frustrated.

**Edited for community guidelines**

[#17]

Hi Shaunalee,

Could you please click on my name and send me a PM with more information about your old account. I'll check that for you and assist you accordingly.

Thank you.

[#18]

Hi - I am trying to apply for freelance work, but I am unable to complete my application. When I enter my phone number for verification, I get an error message that says "This number is being used by another account."

I don't remember having ever signed up for an account (unless it was years ago when I had a different last name/email address, but I have no memory of that) and need to be able to apply. I saw in looking back at the forum that other people have run into the same problem. Can someone please help? Thanks!

[#19]

Hi Kaylea, 

I"ll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you further with your concern. I apologize for the inconvenience this has caused you. 

[#20]

I went back through my email history and found the email address I had used to apply to Upwork in 2018, but then never did anything with my profile. I figured out how to log back into the old account and erase it. Once so erased the old account I was able to successfully activate my new account with my cell number. Hope that helps! Good luck!!

[#21]

I set up my account a few months back but I did not finish everything. I went to work on it today, and turns out I put the wrong phone number as my contact number. The account wants to verify the number, but I can not do that since it will not let me change the number. 

[#22]

Hi Alexia,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you!

[#23]

I am not receiving the text verification code either.

[#24]

Hi Jonathan, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 

[#25]

Hi, I am trying to set up my account, but when I click the button to send a verification code to my number, nothing pops up on my phone. I've double checked that it is the correct number, but even after hitting the button multiple times, I still haven't received a text.

[#26]

Hi Whitney, 

A member of the Customer Support Team will reach out to you to assist you further with your concern.