Jan 17, 2018 10:39:01 AM Edited Nov 10, 2020 01:19:43 PM by Valeria K
**Edited to Update - this thread has been closed from further replies due to its size.**
I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me.
Oct 6, 2020 11:18:14 AM by Brooke M
Oct 6, 2020 12:16:30 PM by Bojan S
Thank you for reaching out to us, Brooke.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 6, 2020 11:24:32 AM by Ellen D
Hello! I created an account a year ago and never used it. I could not find that account with my email adress, so i created a new account. I am stuck now because my cell phone number was associated with the old account I have no access to. I cannot move forward with my new account because of this issue. Can someone give advice on who to contact or how to go about this? Thanks!!
Oct 6, 2020 02:58:51 PM by Micaela M
I don't have text capabilities on my phone, so I'm unable to verify my phone number. Is there another way I can verify it, like through a call instead?
Oct 6, 2020 05:02:02 PM by Joanne P
Hi Micaela,
A member of our team will reach out and assist you in verifying your phone number.
Oct 7, 2020 11:46:53 AM by Naheed M
Hi Micaela,
It happens that with time we need to change our numbers for some reason but we see that our accounts have been verified on the previous numbers. For proceedings, we have to verify our account at a number of places, so it's essential to fix the issue. It's a technical issue and only the Upwork Support team can fix it. So please let them know it and they will soon reach out to you.
Best,
Thanks
Naheedmir
Oct 7, 2020 08:16:39 AM by Kulrisa T
I already cancle service of the old phone number so I want to change my phone number to the new one but the page asked me the code that sent to my old phone number.
Oct 7, 2020 09:10:36 AM by Bojan S
Thank you for reaching out to us, Kulrisa.
One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.
Oct 7, 2020 11:06:42 AM by Dante T
Hi Upwork,
I can't verify phone number because my number has changed. I tried to withdraw money that's in my account for work that I've completed, but it asks me to verify my phone number. My account is associated with an old phone number that I just recently changed. Is there any way to update my profile with the new phone number without having to use my old phone number to verify it?
Thanks,
Dante
Oct 7, 2020 11:35:01 AM by Bojan S
Hi Dante,
We'll have one of our agents reach out to you via a support ticket to assist you with your phone verification process.
Thank you for reaching out to us.
Oct 7, 2020 10:09:42 PM by Saif Ur R
i want to replcae my mobile number , i want to withdraw some money, but i am not recieving 6 digit code, please help me how i can solve this issue
Oct 7, 2020 11:33:41 PM by Joanne P
Hi Saif Ur,
One of our team members will reach out and assist you in updating your mobile number via a support ticket. Thank you.
Oct 8, 2020 11:32:06 AM by Jawaria N
Oct 8, 2020 12:17:57 PM by Andrea G
Hi Jawaria,
I checked your account and it looks like you were able to connect with our phone support team and they assisted you with your concern.
Please let us know here if you need any further assistance,
Thanks!
Oct 11, 2020 10:34:35 AM Edited Oct 11, 2020 10:35:38 AM by Kyogre S
Oct 11, 2020 12:40:14 PM by AleksandarD A
Hi Kyogre,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Oct 12, 2020 01:09:09 PM by Kylie E
Oct 12, 2020 02:31:54 PM by Bojan S
Thank you for reaching out to us, Kylie.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 8, 2020 12:35:13 PM by Bobby R
Hi there i have just created an account on your service but i am having an issue with my phone number verification. I am getting an error message stating my phone number is being used by another account. Could you please help me with this?
Oct 8, 2020 12:52:09 PM by Bojan S
Thank you for reaching out to us, Bobby.
One of our team members will reach out to you directly to assist you with your phone verification process.
Oct 8, 2020 01:16:45 PM by Christopher E
Good Afternoon Upwork Team,
I signed up for a freelancer account today and when I fill out my information and get to the phone verification stage I do not recieve a text message with my 5 digit code. I have attempted to resend the code via the button provided on the page and by re-entering my phone number as if I typed it incorrectly. Any assistance in this matter is appreciated.
Best Regards,
Chris
Oct 8, 2020 02:09:27 PM by Bojan S
Hi Christopher,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Oct 8, 2020 08:36:02 PM by Joanne P
Hi Daniel,
One of our team members will reach out to you via a support ticket and assist you further in completing the phone verification process.
Oct 9, 2020 06:25:16 PM by Matthew P
I am trying to set up an account but I already made one a few years ago with a forgotten email address. I can't make a new account because my phone number is hooked to the old one. Is there any way I can unlink the phone number or get in touch with the Customer Support Team so I can begin working on this platform?
Oct 9, 2020 07:21:59 PM by Joanne P
Hi Matthew,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 12, 2020 06:16:25 PM by Joanne P
Hi Peyton,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 13, 2020 11:17:50 AM by Ma Rowena N
Hi there, I need to update my contact number. The old number is in my account and I can't get access for verification because of that. Is there anyone who can help me to fix this?
Oct 13, 2020 12:31:42 PM by Bojan S
Hi Ma Rowena,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Oct 14, 2020 11:45:47 AM by Cheryl S
Cheryl slyter- Need support agent to close old account in order to verify my telephone number
Oct 14, 2020 12:06:37 PM by Jennifer R
Cheryl S wrote:Cheryl slyter- Need support agent to close old account in order to verify my telephone number
You are only allowed to have one account.
Oct 14, 2020 01:06:51 PM by Bojan S
Hi Cheryl,
Please be reminded that Upwork does not allow users to have multiple freelancer accounts. Could you please click on my name and send me a PM with the username and the email address of your old account? I'll check that for you and assist you accordingly.
Thank you.
Oct 14, 2020 01:56:16 PM by Daniel N
Hi. I tried to verify my phone number today. It said that another account uses that number. I need this fixed for my new account on upwork
Thank you,
Daniel
Oct 14, 2020 03:14:51 PM by Bojan S
Hi Daniel,
We'll have one of our agents reach out to you directly to assist you with your verification process.
Thank you for reaching out to us.
Oct 14, 2020 05:07:09 PM by Heather M
Oct 14, 2020 06:24:08 PM by Joanne P
Hi Heather,
One of our team members will assist you directly via a support ticket in verifying your phone number.