I didn't receive a text message verification code

[#1]

**Edited to Update - this thread has been closed from further replies due to its size.**

I pushed the verify phone number button and have yet to receive my verication code. Will someone from the admin team please contact me. 

[#2]

Thank you for reaching out to us, Esther.

One of our team members will reach out to you directly to assist you with your phone verification process. 

[#3]

I pushed the verify phone number button and have yet to receive my verication code. It keeps telling me it cannot verify my number now.

[#4]

Thank you for reaching out to us, Kristin.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#5]

Same issue as all the above - I've been waiting for very long to receive my verification text but nothing has come through. Checked my number and resent for the code but no change.

[#6]

Hi Louise,

We'll have one of our agents reach out to you directly and assist you with your phone verification process.

Thank you for reaching out to us. 

[#7]

I'm having the same issue as every one else, not recieving a verification message.

[#8]

Hi J S,

One of our team members will assist you directly via support ticket. The email will be sent out shortly. Thanks!

[#9]

Hi there,

I am facing your infamous phone number verification issue too. Is there a reason you have not fixed it for the past 4 years while people have been constantly reporting the same issue to you over and over? It is actually disappointing for a technology-oriented company to let a bug reoccur for years.

Anyways, here is the 400 error I get in Chrome. I tried clearing cache, and used other browsers including mobile. No luck. Please advise so I can verify my account and start working.

M250:1 POST https://www.upwork.com/oca/ext/v2/pvs/status/payvar.json 400
(anonymous) @ VM250:1
(anonymous) @ angular-all.min.js:2
d @ angular-all.min.js:2
s @ angular-all.min.js:2
a @ angular-all.min.js:3
(anonymous) @ angular-all.min.js:3
$eval @ angular-all.min.js:3
$digest @ angular-all.min.js:3
$apply @ angular-all.min.js:3
(anonymous) @ angular-all.min.js:5
We @ angular-all.min.js:1
n @ angular-all.min.js:1

[#10]

Hi Payam, 

 One of our team members will reach out to you directly and assist via ticket with completing your phone verification.

[#11]

Hi,

I am not able to enable my phone verification.

Showing to me:"You have exceeded the number of send attempts for this phone number. Please add a different number or contact Customer Support for assistance."

Kindly help me on this!

Thanks

[#12]

Hi Kunal,

One of our team members will reach out and assist you directly in completing the phone verification step. Thank you!

[#13]

I can't seem to put in my phone number on my account I have tried different browsers and its just not working.

[#14]

Hi Matthew,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you! 

[#15]

I'm in the process of completing my profile. On the last step I'm asked to verify my phone number. I tried several times but never received a verification code. Please help.

[#16]

Hi Bao,

We'll have one of our agents reach out to you directly to assist you with your phone verification process.

Thank you for reaching out to us. 

[#17]

When I am asked where I would like to receive my verification code and type in my phone number I'm given an error message stating, "This number is being used by another account. Please provide a different number."

I have not connected that phone number to an account in the past, that I'm aware of. I would greatly appreciate assistance with this matter.

[#18]

Thank you for reaching out to us, Brittany.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification processes.

[#19]

phone verification is not working - please contact me ASAP

[#20]

Hi Kim,

One of our team members will reach out to you directly to assist you with your phone verification process. 

Thank you for reaching out to us!

[#21]

I want to start responding to proposals, but can't seem to complete my profile because it won't let me verify my telephone number there. I have verified it in my settings, but that's not enough. It keeps rejecting the number saying I've failed to verify it. It won't send me a code. I need help!

Thank you!

Cathy

[#22]

Thank you for reaching out to us, Catherine.

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with your phone verification process.

[#23]

Thank you!

[#24]

My phone number I still use is locked into an old service purchasing account I had with a company I am no longer with. The email belongs to the company so I cannot easily do an account with that now, but, my number is stuck in that account and it is not letting me finalize creating a personal account now.

[#25]

Hi, I'm having a similar issue.  I used my personal phone number to verify an account at my previous employer.  Now when I try to create my own personal Upwork account, the system is saying my number is being used by another account.  I've asked my previous employer to remove me from the team in Upwork, but it's still not working.  Can you please help?

[#26]

Hi Vu, 

I was unable to locate the account you are referring to. On Upwork, users are only allowed on account. In this case, the other account needs to be closed. If you have the time, please send me a private message with the details of your old account so that I can look into it.