Indentify verification - Visual verification issue

[e9d72a9a]

Identity verification failed, tried to follow the instruction to chat with a support team player. There were no response for unknown reason. Kindly help me to resolve the issue visual verification issue.

[LuiggiR]

Hi Mohammad,

Before you resubmit for verification, you must update your profile photo to be a portrait of yourself. As a reminder, your profile must represent you as an individual, and all the information in your profile, including your profile photo, must be accurate, truthful, and verifiable. Please check this article for more information on updating your profile photo.