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53da484d
Community Member

Invalid account number.

Hi,

I'm trying to complete my Get Paid section. I've entered my account number correctly, but the system says that it's an invalid account number. I've double-checked the number and it's correct. I don't understand what the problem is. Please help. Thank you

ACCEPTED SOLUTION
JoanneP
Moderator
Moderator

Hi Duong,

 

I checked your account and it looks like your payment method on file is already active. Could you please check again? Thanks!

~ Joanne
Upwork

View solution in original post

4 REPLIES 4
JoanneP
Moderator
Moderator

Hi Duong,

 

I checked your account and it looks like your payment method on file is already active. Could you please check again? Thanks!

~ Joanne
Upwork
67d118e5
Community Member

Hi,I've tried two different accounts and both times I have been told it is an invalid account number. I have already waited over 8 days to recieve these funds.

Hi Matthew,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
14a668e5
Community Member

Same problem with mine. I already checked with the bank and they confirm that it is my account number the one showing on the bank app. Already submitted twice but same error. 

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