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[1181910d]

Hi, what the hell is going on with me?

I am reaching out to customer support to help me solve my problem, but they are not responding to my message, and my time for verification is going on.😭😭

My issue is that:

1. When I created my account, I added my name as Muhammad Abdullah!
2. but I added that mistakenly, and after that, I changed my name to Abdullah Abdullah, as it is in my legal document!
3. Now, when I try to upload my CNIC image, in the user name section, my name appears as Muhammad Abdullah
4. However, my name on my profile is Abdullah Abdullah! but on the verification process, it appears as Muhammad Abdullah 
5. on my CNIC, my name is Just Abdullah so I can submit my CNIC for Muhammad Abdullah with CNIC containing the name Abdullah; hence, I have changed my name to Abdullah to meet Upwork policy

Please solve my issues so i can carry on my journey as freelancer on your platform. 

Today I asked my friend to search for my Profile and he did with name Abdullah Abdullah which is on my profile so my profile should appear in search result with query Abdullah Abdullah but it don't come. It came with query Muhammad Abdullah I want to know why however my name is Abdullah Abdullah then why my profile is coming up with Muhammad Abdullah also why on verification process it is Muhammad Abdullah rather than my profile name??

Is there any option I can do live chat with up work support?? With a human not a bot coz there bot is suck

[PradeepH]

Hi Abdullah,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I see that your support request is already in the queue with the relevant team and one of our team members will address your concerns and questions in the ticket as soon as possible.

- Pradeep

[34ad67fb]

why upwork deduct 6.99$?

[34ad67fb]

can you please help me?

[sofia2008]

What was the amount of your project?

This might be 10% regular fees + $4.99 for Instant Connection fee

Accept a direct offer – Upwork Customer Service & Support | Upwork Help

[8463c6be]

Hi Muhammad,

I understand your frustration and I'm here to help. It looks like there is a discrepancy between the name on your profile and the name being used for verification. Here are the steps you can take to resolve this issue:

1. Contact Upwork Support: Since you're having trouble with response times, try reaching out through multiple channels. Besides the support ticket, use Upwork's live chat or social media (Twitter, Facebook) to get their attention.

2. Verification Process: Explain the situation clearly to Upwork support, detailing that you've updated your profile name to Abdullah Abdullah, but the verification process still shows Muhammad Abdullah.

3. Profile Update: Double-check your profile settings to ensure that the name change has been saved properly. Sometimes changes take time to reflect across all systems.

4. Documentation: Prepare to provide any necessary documentation, like your CNIC, to prove your identity and the name change. This will help Upwork's support team process your request more quickly.

5. Live Chat: Upwork does offer live chat support, but it can be hard to access at times. Keep trying, and mention the urgency of your issue in your messages.

If you continue to face issues, you might consider escalating your request by marking it as urgent or requesting to speak with a supervisor.

I hope this helps and that your issue gets resolved quickly so you can continue your freelance journey smoothly.