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Password rest not working

175c91d4
Active Member
Callum J Member Since: Jun 18, 2021
1 of 4

I am a longtime UpWork client. For the past three days I have been trying to access my account, but with no luck. I have tried the password reset link over a dozen times but no email. I have checked the email address, my spam folder...nothing. I have researched the forums and help. Every link to access a help form requires me to be logged in. In fact, in order to participate in this forum, I had to create a second, throwaway account. Yes, I understand this violates the TOS but it appears the only way to reach anyone who can help. I will delete this account once I can access my other account. 

 

If a moderator can help me, I will share my main account name. Thanks.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Callum,

 

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and will assist you further with your original account. Thank you.

~ Goran
Upwork
175c91d4
Active Member
Callum J Member Since: Jun 18, 2021
3 of 4

Hello,

No one has contacted me yet about my lack of access. Any chance someone can get in touch today? Thank you.

Callum

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Callum,

 

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via email as soon as possible.

 

Thank you for your patience.

~ Bojan
Upwork
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