Payment Issue - 48Hours Passed, Upwork Fund Show Pending In Payoneer

[wahlavisions]

I am a new freelancer.

I got my first payment, in my Upwork Balance which was 124$.
I attachted my Payoneer account for fund transfer using Upwork Portal.
I transfered my fund to Payoneer account on 8th of september.
Now, Upwork showed that fund is being transfered, but my Payoneer account shows that its in Pending State (under review).
My question to you is,
Is my money already taken by Payoneer or Not?

Where is the problem right now?

[AleksandarD]

Hi Salman,

Please check with Payoneer for more information on your funds. Let us know if you need further assistance.

Thank you.

[wahlavisions]

I did, am trying to reach payoneer using multipul ways, but still no avail.

I have a question or you could say need an opinion that ( if you may),

• How many days it would normally take to resolve such issue?
• Besides, is there a way to retrieve money into upwork account?

Thanks in advance.

[NikolaS · Accepted solution]

Hi Salman,

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[wahlavisions]

Thank you so much. You are the man.

[shadexxy]

Hi moderator, I have the same issue.
I'd appreciate speaking with a support team via email.

[g_vasilevski]

Hi Folashade,

Just to confirm, did you receive the confirmation email from Payoneer where you can choose the loading option? If yes, can you also confirm if you picked the standard or the immediate option? Thank you.