Hi Sara,
I'll be happy to check on this for you. I do see a number of payments in your Transaction History and an available balance. There are also some funds Pending still. Could you please share some more details so I could identify the payments you're referring to? Perhaps the Milestone/Contract they're associated with or the amounts?
Sara, as a freelancer, you’re charged a sliding fee based on your lifetime billings with each client. Upwork fees help to cover the costs of acquiring new clients, connecting you with the right opportunities, and providing services like payment protection and customer support. You can learn more about them here.
In each line of your Transaction History, you'll see the amount that the transaction is above and the balance resulting from the transaction below. If the amount above is in parenthesis (like this) it means it is a deduction or debit. No parenthesis means it is a credit to your account.
I can see these funds are coming from Fixed-Priced Contracts. When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period. You can learn more about how you Get Paid for Fixed-Price Contracts here.
Let me know if you have any other questions!
