Apr 9, 2019 12:18:32 PM by Simon J
Hi
I set up paypal account in order to get paid and filled the tax form for non US citizens last week but it still says "inactive next to it.
Why and What does this mean exactly??
Apr 9, 2019 01:01:14 PM by Bojan S
Hi Simon,
Can you please complete the W-8BEN form under Settings> Tax Info, which purpose is to
confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. Let us know if the issue persists. Thank you.
Apr 26, 2019 01:33:29 PM by Andrea M
Mine says inactive as well and, as the previous user expresses, I did fill out the tax form for non-us users.
Apr 26, 2019 02:49:11 PM by Bojan S
Hi Andrea,
In the W-8BEN under your Settings> Tax Info, please enter your first and last name as it appears in your passport and other official documents.
Let us know if the issue persists.
Thank you.
Mar 11, 2020 12:09:30 AM by Rosendo M
Mar 11, 2020 12:29:00 AM by Goran V
Hi Rosendo,
Feel free to add your full legal name and submit your form. THank you.
Mar 11, 2020 12:34:11 AM by Rosendo M
Dec 1, 2020 08:14:40 AM by Daniella R
Dec 1, 2020 09:30:22 AM by Andrea G
Hi Daniella,
I checked and it looks like your PayPal is now active!
Please let us know if you need any further assistance.
Thanks!
Mar 22, 2021 07:35:55 AM by Marie krishia G
same issues my PayPal is inactive can you help me to fix this my user is am Marie krishia Guico
Mar 22, 2021 08:09:16 AM by Bojan S
Hi Marie Krishia,
Thank you for reaching out to us. Please, allow up to 24 hours for the team to review your account for the name mismatch. They’ll let you know if any further steps are required from you.
May 22, 2023 06:40:48 AM by Arbangatun A
hi,
i have the same problem. I have filled the W-8Ben with everything but my account still appears as inactive too. how to fix it?
May 22, 2023 08:06:14 AM by Nikola S
Hi Arbangatun,
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 27, 2021 01:28:06 AM by Myla B
Feb 27, 2021 03:11:07 AM by Nikola S
Hi Myla,
I checked and it seems that your PayPal is now active. Please let us know if you need any further assistance.
May 19, 2021 04:11:31 PM by Ramon L
May 19, 2021 06:19:46 PM by Joanne P
Hi Ramon,
I checked your account and it looks like your Paypal payment method is already active. Please log in to your account to check.
Feb 20, 2022 09:01:57 AM by Ahmed A
hi Mr.bogan,
can you please check out my payment status, its says that its not active..before few days i was facing an issue of mismatched names but i changed the upwork profile name same as the one on my payment method .. the "the mismatched message " in the top of the "get paid" page vanishes but my payment method still on the inactive status.
Thanks so far.
Feb 20, 2022 10:06:47 AM by Luiggi R
Hi Ahmed,
Thanks for bringing this to our attention. I've escalated your concern to the appropriate team and they've already taken care of the name mismatch, you should no longer see this error on your end.
Jun 7, 2022 02:13:41 AM by Geraldine A
Hi Luiggi, I have encountered the same problem. I already signed up the W-8BEN but it still says inactive. The name is also the same.
Thank in advance.
- Geraldine
Jun 7, 2022 08:28:19 AM by Annie Jane B
Hi Geraldine,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
May 4, 2022 09:18:07 PM by Andres Anel F
Andres Franco
Hi, my name is Andres Franco. I have a problem with my paypal account in upwork, it appears "inactive" and I have already completed the entire process and filled out the W-8Ben form
May 5, 2022 04:11:22 AM by Pradeep H
Hi Andres,
Thank you for your message. I am pleased to inform that your payment method is accepted and will be active in 3 days.
Thank you,
Pradeep
Jun 2, 2022 08:44:37 PM by Carla J
Hi, I set My Paypal account in order to get paid and still inactive.
Apr 12, 2023 12:57:24 PM by Goran K
Hi, I set My Paypal account in order to get paid and still inactive.
Apr 12, 2023 01:03:09 PM by Goran K
Can you check if everything is OK with the PayPal account so that I can continue with the further steps in working through the UPWORK platform. Thank you very much.
Apr 12, 2023 02:22:44 PM by Arjay M
Hi Goran,
I've checked your account and can confirm that the payment method (PayPal) you recently added is now active and ready for use. Let us know if you still need further assistance.