Phone Number Already in Use

[ffc2dc86]

Hello,

I am trying to connect my phone number to my account, however I am receiving the error message "This number is being used by another account."

I did create an upwork account several years ago, however I cannot remember the log-in information. I believe it may have been under an email address which I no longer have access too.

[martina_plaschka]

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Fred W wrote:

Hello,

I am trying to connect my phone number to my account, however I am receiving the error message "This number is being used by another account."

I did create an upwork account several years ago, however I cannot remember the log-in information. I believe it may have been under an email address which I no longer have access too.

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You will have to delete the new account and work with support to access the old account, as you never can have more than one. 

[ffc2dc86]

Alright, thank you.

How can I contact support? I was under the impression this was the avenue to do that.

[AleksandarD]

Hi Fred,

Having multiple accounts is a serious violation of Upwork's Terms of Service. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[neonsphere]

Hello,

I'm having the exact same issue described by Fred in the opening post. I understand having multiple accounts is against the TOS, but I can't find a way to contact support without logging in and I don't remember the login of my old one. Please let me know how to proceed.

Best,

Stefan

[AndreaG]

Hi Stefan,

Could you please click on my picture next to this post and send me a private message with more info about the account you need help with?

Thanks!

[michaeldufresne3]

Same problem with error "This number is being used by another account," but this is my first attempt to set up a profile. I initially did not get a text message to confirm my number, then received the error message.

[NikolaS]

Hi Michael,

One of our team members will reach out to you directly via a email to assist you further. Please note that having multiple accounts is a serious violation of Upwork's Terms of Service. If your account is closed, you can always contact us and we can reopen the account for you.

Thank you.

[sam-brieden]

I deactivated my old account and continue to get the error that my number is associated with another account.

[AndreaG]

Hi Sam,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[9d331ceb]

Hello,

I have opened a new account last month but forgot the username/email and password. How would I recover that old account ?

[LuiggiR]

Hi Neha,

I'm sorry to hear about this. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[49221071]

I am having similar issue as the original post. I am trying to create a new account by I am unable to register my phone number because apparently it's registered on another account that I no longer have access to nor remember the log in detail. Please help.

Thank you!

[JoanneP]

Hi Kevin,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[e7a53a71]

Hello!

I am having a very similar issue to the first post. I am trying to start an upwork account but I am unable to add my phone number as it is linked to a previous account. I do not remember the log in details to this previous account. Is there a way to access this information or delete a previous account?

[ArjayM]

Hi Emma,

Please be reminded that users are only allowed to have one main account and have multiple accounts is a violation of Upwork's TOS. I've shared your report with the team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page.