Nov 5, 2020 08:38:19 AM Edited Nov 10, 2020 01:14:09 PM by Valeria K
I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.
Solved! Go to Solution.
Mar 19, 2021 02:39:32 PM by Andrea G
Hi Jedi,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 1, 2021 06:34:16 PM by Rafaela R
May 1, 2021 08:08:47 PM by Pradeep H
Hello Rafaela,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H
May 3, 2021 04:15:06 PM by Brigitte D
Hi, I'm also having this issue. Can someone please reach out to me? Thank you!
May 3, 2021 06:41:56 PM by Avery O
Hi Brigitte,
Thank you for patiently waiting as we looked into this further. Please know that a member of the Customer Support Team has already reached out to you through an email support ticket to assist you further with your concern. If you are unable to access the link I shared above, you can also check your mailbox and locate the email with the subject "Phone Verification."
Let us know if our team can be of further assistance to you!
May 17, 2021 02:43:14 PM by Bojan S
Hi Deniz,
We’ll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Jul 20, 2021 11:47:15 PM by Sky B
I am having the same problem where I have not created an account before but it says my phone number is in use on a different account. Please assist!
Jul 20, 2021 11:52:06 PM by Aleksandar D
Hi Sky,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jul 21, 2021 07:46:56 AM by Lori F
Apr 30, 2022 09:59:22 AM by Charlotte F
Apr 30, 2022 01:48:41 PM by Annie Jane B
Hi Charlotte,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you as soon as possible via a support ticket to assist you further.
Jul 29, 2019 03:08:37 PM by Karan S
Hi,
I joined upwork today, and was trying to sign up for different jobs. I was prevented from doing so, as my number was not updated.
Upwork would not let me update my number as it is currently being used by another profile, how could I change this/encounter this?
Jul 29, 2019 04:36:57 PM by Virginia F
Karan S wrote:Hi,
I joined upwork today, and was trying to sign up for different jobs. I was prevented from doing so, as my number was not updated.
Upwork would not let me update my number as it is currently being used by another profile, how could I change this/encounter this?
How/why is your number being used by another profile?
Jul 29, 2019 04:40:38 PM by Karan S
I'm not too sure as why my numbers being used. This is the first I am hearing of it.
There might have been the odd-chance that I did create an account with upwork a while back but did not use it after the initial registration and email address.
Jul 29, 2019 04:41:29 PM by Karan S
Jul 29, 2019 04:48:22 PM by Virginia F
Karan S wrote:
I'm not too sure as why my numbers being used. This is the first I am
hearing of it.
There might have been the odd-chance that I did create an account with
upwork a while back but did not use it after the initial registration and
email address.
Then you'd better get that straightened out, as you are not allowed to have more than one account.
Jul 29, 2019 07:27:45 PM by Avery O
Hi Karan,
I looked into this and can confirm that you have two accounts on Upwork, one of which was created 5 months ago with another email address. If you remember the login credentials for the old account, kindly login to the account and close it to comply with the Upwork Terms of Service. Let me know if this is going to be an issue for you, so that I can assist you further.
Jul 29, 2019 09:05:29 PM by Karan S
Jul 29, 2019 10:43:10 PM by Avery O
Thanks for confirming this, Karan. I'll share your account information with the Customer Support Team so that they can get in touch with you and assist you further.
Apr 10, 2020 03:35:02 PM by Serg T
I have a similar issue as well, would love your customer support.
Apr 10, 2020 05:21:13 PM by Joanne P
Hi Serg,
One of our team members will reach out to you directly to assist you in completing the phone verification process. Thank you!
Oct 24, 2019 01:33:17 PM by Leticia G
I am trying to sign in because I don't remember my previous account, and I have the same problem. "This number is being used by another account. Please provide a different number."
Oct 24, 2019 01:58:21 PM by Bojan S
Thank you for reaching out to us, Leticia.
One of our team members will reach out to you directly to assist you with your phone verification process.
Jul 23, 2020 01:19:15 PM by Bojan S
Hi Marvin,
We'll have one of our agents reach out to you directly to assist you with your phone verification process.
Thank you for reaching out to us.
Dec 7, 2020 12:24:02 AM by Aleksandar D
Hi Harshu,
One of our team members will reach out to you directly via email to assist you further.
Thank you.
Nov 24, 2019 10:03:47 AM by Nikki P
I'm unable to add my phone number to begin freelancing because I receive an error message that it's still associated with my old account. I deactivated my old account and don't even know what email address it was associated with. I'd really like to be able to work.
Nov 24, 2019 10:50:45 AM by Preston H
You appear to have misunderstood some important Upwork rules.
You are not allowed to have an old account and create a new account. Freelancers are permanently terminated from the platform if they are caught doing this.
You may work with Upwork Customer Support to resume using your first account, and work with them to shut down the new account you created. If you will work with them, you will not get in trouble.
Nov 24, 2019 02:10:57 PM by Joanne P
Hi Nikki,
Could you please send me a PM with more information so I can check this for you? You can send me a PM by clicking on my name. Thank you!
Dec 7, 2020 05:10:27 AM by Aleksandar D
Hi Linh,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 15, 2020 01:13:29 AM Edited Jan 15, 2020 01:14:29 AM by Guram T
Hi,
It seems like my phone number is used, I can not setup 2FA for my account. But as I remember I registered first time in Upwork, So please help me use my phone number.
Jan 15, 2020 01:25:14 AM by Md.Mehedi H
Hello Guram,
can you please retry the same process.
hope this will help you.
Go to Settings › Password & Security.
Choose Enable next to Phone Verification
Enter your country code and phone number. We’ll text you a verification code
Enter the six-digit code and Submit to verify and enable two-step phone verification
thanks in advance
Jan 15, 2020 06:06:05 AM by Goran V
Hi Guram,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your 2FA. Thank you.
Apr 27, 2020 01:16:32 AM by Ian H
Whenever I attempt to submit a proposal I'm asked to get phone verification, but I get this error message:
You attempted to change your phone number too many times. please contact support.
Although it was only changed once as for some reason the area code was UK, but I'm in Vietnam. Can this be resolved?
Thanks
Apr 27, 2020 07:20:13 AM by Goran V
Hi Ian,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone number. Thank you.
Aug 26, 2020 06:46:45 AM by Justine H