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Phone number verification on new account

peter_topdev
Active Member
Peter J Member Since: Nov 17, 2019
31 of 38

Sorry, but i dont see any formed requests

samanthadigital1
Active Member
Samantha W Member Since: Feb 18, 2020
32 of 38

Hello 

 

I am also having a similar problem as I need to verify my account via phone number before I can get started on Upwork. I have spoken to the community bot, and it told me to reach out in on one of the forum pages. 

 

If a member of the support team could please reach out to me to help solve this issue I would be eternally grateful. 

 

Many thanks in advance. 

 

Samantha 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
33 of 38

Hi Samantha,

 

Our team will reach out to you as well and assist you further with your verification. Thank you.


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kpoinsat
Active Member
Kaila P Member Since: Jun 24, 2020
34 of 38

I am having the same problem. Do you know if it is system wide, or should I wait for support to reach out?

Kaila

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
35 of 38

Hi David and Kaila,

 

One of our team members will reach out and assist you directly in verifying your phone numbers. Thank you!


-Joanne
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ptippner
Active Member
Paola T Member Since: Feb 29, 2020
36 of 38

Hi there!  I am new to Upwork in the process of setting up my profile.  I am currently not residing in the US, and therefore without access to my US phone. My permanent address is in the US and I am legally setup to work in the country where I currently reside, but I am stuck in the "create your Profile" screen on the phone verification step, and even though I was able to update my number and send the verification code to my current number abroad earlier from my settings page, the phone verification screen continues to require a US number.  Can someone please contact me about this?  Thanks so much!!

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
37 of 38

Hi Paola,

 

Thanks for reaching out. It is important that you provide your current location when creating your profile. Since you're currently outside of the US, then you must provide the address of where you are currently residing. You can update your location once you're back in the US.

 

As confirmed by our team, your country has been updated, and you should now be able to update your address and phone number. If you need further assistance, please let us know. 


-Joanne
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dave230
Active Member
David S Member Since: Jun 24, 2020
38 of 38

 Me too....From the UK but currently in the USA... Stuck in the loop of SMS verification for a new account.

 

Please help!