Request for a refund of connects after a scam

[juan_davinci]

Hello

How can I contact or submit a request for a refund of connects to be credited back to my account for reuse after the job I applied was removed by UpWork because of a violation (scam).

I've beed looking everywhere and I don't see anywhere to do so.

Thank you,

JD

[NikolaS]

Hi Juan,

I would like to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. You can find more information here.

[juan_davinci]

Thank you Nikola
Yes, the posting violated the terms of service and it was closed by Upwork. My question is if that refund is done automatically or I need to report it, because all the links I have found explain all the details of the connects but I couldn't find how the process is to get the refund.

Thank you

JD