Trying to submit proposals but getting 'your phone was successfully verified' message?

[#1]

Hey guys,

I'm new to upwork, and have been trying to submit some proposals. However, when I click on 'submit a proposal', the window just goes to saying 'your phone was successfully verified'. 

It is not taking me any further than this window. Please may someone advise me?

Many thanks

[#2]

Bug. 

[#3]

Hi! May I ask why it will direct me to the phone verification when I submit a proposal?

[#4]

I'm also new to Upwork and I am having the same issue when trying to submit proposals. Anyone know why this is happening?

[#5]

Everytime I go to submit a proposal the next screen just says, "Your phone was successfully verified."

Not sure why this is happening? 

[#6]

That is ODD. Did you try in another browser?

[#7]

Not yet I will try it tomorrow.  Thanks for the input. 

P.S I am using Chrome

[#8]

Had a little bit of time and checked and no it doesn't work even in edge. 

[#9]

That is odd, I would contact Upwork support on this one.

[#10]

Hi Timothy,

I took the liberty of escalating your report to the appropriate team for further review and assistance. Please expect your support ticket here once your case is fully reviewed.

[#11]

Me, too!! It's doing the EXACT same thing to me and I tried on both Safari and Chrome.

[#12]

When I select the "Submit Proposal" option for a job, I am redirected to a page that says "Your phone was successfully verified." It goes no further than that and i show no record of having submitted any proposals after the fact. Can anyone tell me what I need to do to progress past this point?

[#13]

people have been asking that all day. must be a system bug.

[#14]

I signed-up today and it doing the exact same thing to me.

[#15 · Accepted solution]

Hi Valued Members,

We appreciate you reaching out and reporting these errors. I have escalated your report to the appropriate team for further review and action if necessary. We'll keep this thread updated with more information whenever we receive a response. We seek your patience and utmost understanding while sorting this out for you. Thank you!

**Edited to Update**

We received a confirmation from the team that this issue has been resolved. Please let us know if you're still experiencing the same issue and we'll look further into that for you.

[#16]

Why mark this issue as solved when a) it clearly isn't solved and b) you are stopping your own customers from being able to find work. Mark it as solved when it is solved. 

I am currently using Upwork to find freelance jobs as a software technical support reperesentative, with 20 years experience on various products and platforms. I could do your job standing on my head for $25 an hour but I can't because the "Submit proposal" button just keeps telling me my phone has been verified. Please sort this out asap.

[#17]

Hello Arjay,

Is there an update on this issue? I am still having this problem for the third consecutive week and it is becoming a hindrance in submitting proposals. I have received feedback from peers on both the client and freelancer side and they have not experienced this issue lately so it doesn't seem to be widespread.

Any help and insight would be appreciated!

Thanks

[#18]

Is there a process to fix this for my account? I am getting the same issue where it just brings me to a screen saying "Your phone was successfully verified" 

[#19]

Hi Chris,

I'm sorry to hear that you're still experiencing this error. However, we received a confirmation from the Technical Support team that this has already been resolved. I'll have one of the team members review your report and assist you further via a support ticket. Please expect an update on this page with your ticket once your case is fully reviewed.

[#20]

HI, I am experiencing same issue. can you please help me?

[#21]

Hi Sheraz,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hi Arjay. I am having the same problem with my account. Are you able to have someone from your tech team to reach out and help me with this?

[#23]

Hi Myles,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Thank you!

[#25]

Hello, I am also receiving the same message, and am not able to apply for work. Please do let me know what to do to fix this. Thanks!