Mar 10, 2020 12:21:43 PM Edited Mar 10, 2020 02:38:28 PM by Gavin F
Mar 11, 2020 11:33:42 AM by Reshma M
Mar 11, 2020 01:48:53 PM by Valeria K
Hi Reshma,
Could you please go back to complete your profile title and overview along with other steps and then try to submit your profile again? Let us know if you still get an error after that.
Mar 11, 2020 01:09:25 PM by Alexander D
I'm having the same issue. I'm not able to finish creating my profile. Clearing my cache and changing browsers hasn't helped.
Mar 11, 2020 01:40:00 PM by Valeria K
Hi Alexander,
Could you please go to your Find Work> Profile page and try editing the fields to complete your profile? Are you getting any errors when adding Profile Overview, Employment History or any other fields?
Mar 11, 2020 01:07:12 PM by Abu H
I am new in upwork.At starting i do signup upwork then after verifying gmail in option 10 "add your phone number" is not passing.Please help me. The landing page is given bellow for your kind consideration.Please cheak it. https://www.upwork.com/ab/create-profile/v1/baseline/
Mar 11, 2020 01:42:09 PM by Valeria K
Hi Abu,
Could you please go back to the Title & Overview step and complete those section before you try to submit your profile again? Let us know if you still face any issues.
Mar 11, 2020 03:10:41 AM by Goran V
Hi Carolyn,
Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same problem after this, let me know. Thank you.
Mar 11, 2020 03:14:29 AM by M S
Hi,
I'm having an error completing my profile. I've completed all the details up to providing my mobile number but upon clicking the 'Preview profile' button, I'm encountering an error saying "Sorry, something went wrong. Please try again or contact support."
Please advise.
Mar 11, 2020 03:32:37 AM by Goran V
Hi M S,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your application. Thank you.
Mar 11, 2020 01:24:42 PM by Nimra K
Hi, I am facing the same issue. I have tried to submit my profile many times but 'Sorry, something went wrong...' notification keeps popping up.
Mar 25, 2020 11:10:03 PM by Satarupa D
very difficult to use and get support. says 'something went wrong' after filling all the pages. not happy
Mar 25, 2020 11:51:12 PM by Goran V
Hi Satarupa,
Could you please try clearing your cache and cookies or logging in with another browser to complete your application? Thank you.
Mar 10, 2020 06:34:02 PM by Sattwa S
I am trying to submit my profile but I keep getting an error message saying "sorry, something went wrong. Please try again or contact support". Trying again doesn't do anything... please help! I have spent a long time creating my profile and I don't want to lose it all. Thank you!
Mar 10, 2020 08:33:51 PM by Avery O
Hi Sattwa, Athena, and Igor,
I have shared your concerns with the Customer Support Team and they will reach out to you to assist you further.
Mar 10, 2020 11:45:35 PM by Adrian N
Hi Avery!
I´m having the same issue as Sattwa, Athena, and Igor: "Sorry, something went wrong. Please try again or contact support."
Could you please help me?
Best regards,
Mar 11, 2020 12:14:41 AM by Goran V
Hi Adrian and Edgar,
Please try clearing your cache and cookies or logging in with another browser. If anyone is still experiencing the same problem after this, let me know here and our team will assist you further. Thank you.
Mar 11, 2020 01:00:10 AM by Adrian N
Mar 11, 2020 10:59:40 AM by Valeria K
Hi Trishna,
Could you please clarify what error you're getting and when? I noticed that you haven't yet added your profile title and overview. Could you please complete those fields and try resubmitting again?
Mar 10, 2020 06:49:20 PM Edited Mar 10, 2020 08:03:34 PM by Avery O
When I am trying to submit my profile on Phone Number step, there is an error "Sorry, something went wrong. Please try again or contact support."
Mar 10, 2020 06:46:04 PM by Athena G
I created an account but after I put my number I received this prompt Sorry, something went wrong. Please try again or contact support. what would I do?
Mar 10, 2020 07:44:20 PM by Syukri R
Hi, I am facing the same problem even after clearing the cache. Please assist, thanks.
Mar 10, 2020 09:57:15 PM by Avery O
Hi Syukri,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 11, 2020 12:01:26 AM by Edgar M
Hey there!
I´m having the same issue as everyone here, I hope you guys can help me out with that too.
🙂
Mar 10, 2020 02:33:33 PM by Phillip Arnvig K
I assume you are aware, but I am also having the issue of not being able to save my profile, same error message.
Mar 10, 2020 09:59:38 PM by Avery O
Hi Phillip,
I'm sorry I missed your post. A member of the Customer Support Team will reach out to you to assist you further with your concern.
Mar 10, 2020 10:22:18 PM by Gabriela F
I can´t complete my profile becase after complete the last input (phone number) and click on PREVIEW PROFILE comes this message:
Sorry, something went wrong. Please try again or contact support.
Had anyone the same problem as me?
Thank you!
Mar 10, 2020 10:34:55 PM by Rebecca K
Hi, I'm having a similar issue. I have everything completed except my profile overview. Every time I try to submit my profile with the profile overview filled out, an error message pops up saying something went wrong. I've tried using different browsers and still have this issue.
Mar 10, 2020 09:19:33 PM by Denese M
I have been trying to sign up for a while but keep getting an error message that something went wrong . This happens at no. 10 - Phone number
Mar 11, 2020 12:56:48 AM by Avery O
Hi Denese, Gabriela, and Rebecca,
A member of the Customer Support Team will reach out to each of you separately to assist you further with your concern.
Mar 11, 2020 12:59:53 AM by Tsonko F
Hello i have the same problem:
''Sorry, something went wrong. Please try again or contact support''
its not me i guess only - its everyone who tries to sign up
when it will be fixed?
Mar 11, 2020 01:01:35 AM Edited Mar 11, 2020 01:19:27 AM by Tsonko F
See attached screenshot.
I made a ticket and your team gave me all instructions but it doesnt work again
I cleared my casshe, i cleared cookis, tried 5 browers, tried incognito mode, nothing works!
Mar 11, 2020 01:22:22 AM by Goran V
Hi Tsonko,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Mar 11, 2020 02:31:12 AM by Tsonko F
I think its a common system bug/error?
I did read few days ago there was the same problem with other people in another post.
A lot of people here are having the same problem?
when it will be fixed?
Mar 11, 2020 01:11:17 AM by Taryn J
Please assist, getting the same issue.
Cleared cache and cookies still persists.
Mar 11, 2020 01:22:08 AM by Goran V
Hi Taryn,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Mar 11, 2020 05:24:59 AM by Lorena C
I have the same issue. I've deleted cache and tried with different browsers, but nothing change. I'd appreciate your help.