Jan 31, 2020 04:04:23 AM by Ana S
Hello,
I have tried uploading 3 different photos. Each meeting the criteria. Have tried different browsers, clearing cashe and cookies. The message it's always "250px by 250px". I just need to upload my picture to finish my profile. Please can you help me? Thank you!
Solved! Go to Solution.
Jan 31, 2020 05:27:17 AM by Bojan S
Hi Ana,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your profile photo.
Thank you for reaching out to us.
Jan 31, 2020 05:27:17 AM by Bojan S
Hi Ana,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your profile photo.
Thank you for reaching out to us.
Feb 2, 2020 10:07:26 PM by Avery O
Hi Song-Eun,
Could you please confirm if the photo you are uploading meets the following minimum requirements:
You can use the photo examples in this blog post as a reference. Alternatively, you can share the profile photo you are trying to add on your next reply so that I can look into this further.
Feb 2, 2020 11:33:37 PM by Goran V
Hi Song,
In addition to the instructions, Avery shared in her post. Could you also try clearing your cache and cookies or logging in with another browser to upload your photo?
If you`re still unable to upload your image after this, let me know here and our team will assist you further. Thank you.
Feb 3, 2020 03:47:41 AM by Goran V
Thank you for the confirmation, Song,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Mar 12, 2020 04:27:38 AM by Omar A
I'm having the same exact problem. I'm unable to set my profile picture in order to finish setting up my profile.
Mar 12, 2020 04:36:15 AM by Goran V
Hi Omar,
Could you please try clearing your cache and cookies or logging in with another browser to upload your photo? Thank you.
Mar 12, 2020 05:04:10 AM by Omar A
I tried the same action on another browser but getting the same error :/I
Mar 12, 2020 05:21:16 AM by Goran V
Hi Omar,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile photo. Thank you.
Mar 26, 2020 07:52:53 AM by Simone K
I have the same issue I cannot seem to upload a picture - please can someone contact me? thanks
Mar 26, 2020 08:21:21 AM by Bojan S
Hi Simone,
It looks like you were able to upload your profile photo. Are you trying to upload a different one? Feel free to reach back to us if you need any further assistance.
Thank you!
Aug 20, 2020 02:57:25 PM by Jennifer A
Hello! I'm having the same problem uploading a profile picture - help would be greatly appreciated!
Mar 14, 2020 08:17:35 AM by Jody R
I am getting the same error message how do I put in a ticket to get this fixed
Mar 14, 2020 01:16:31 PM by Joanne P
Hi Jody,
One of our agents will reach out and assist you directly via a support ticket. Thank you!
Mar 30, 2020 01:20:09 AM by Felicitas D
Hello,
I have the same problem. The photo is only 852 KB big, is a jpeg file and I have cleared my cache. On the photo you can see the error I am getting.
Mar 30, 2020 01:40:08 AM by Goran V
Hi Felicitas,
Could you please try clearing your cache and cookies or logging in with another browser to upload your photo? Thank you.
Mar 30, 2020 02:25:56 AM by Felicitas D
I have tried all of that. I am still unable to upload the photo.
Mar 30, 2020 03:02:31 AM by Goran V
Hi Felicitas,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your profile image. Thank you.
May 21, 2020 10:28:45 PM by Wan Amin W
Hi, I'm currently facing the same problem. I can't seem to upload any pictures. Can you help me?
May 21, 2020 10:50:36 PM by Yukari I
Hi, I am trying to create my profile, but cannot upload my photo. How can I solve this problem?
May 21, 2020 11:27:08 PM by Goran V
Hi All,
Just to confirm that our team is aware of the problem and is working on resolving this as soon as possible. Our team will also reach out to everyone via ticket and assist further with uploading your profile photos. Thank you.
May 21, 2020 11:51:23 PM by Venny A
Would you please notify me when this issue is resolved from your end? Thanks.
May 22, 2020 12:25:08 AM Edited May 22, 2020 12:26:02 AM by Vladimir G
Hi Rey, Venny and Prashant,
Our team is aware of the issue which is preventing freelancers from uploading a profile photo and is working on fixing it as a top priority. We'll follow up here with an update once we receive a confirmation that the issue has been resolved. We apologize for the interruption and appreciate your patience.
May 21, 2020 10:22:58 PM by Brittany B
Hi,
I can not upload my profile picture. I keep getting the error message that it cannot be uploaded.
I have cleared cache and cookies, converted to 250x250 and have tried on different browsers and it still doesnt work.
Thankyou
May 21, 2020 08:13:10 PM by Jonathan B
Hi, I can't seem to upload my profile picture in upwork. For some reason, my profile in the community already shows the picture but I can't upload it in my upwork profile. I already used Chrome and Firefox, cleared the cache and cookies and also tried incognito but I am getting the same error,
May 21, 2020 10:09:51 PM by Ahmed E
To whom it may concern, I trust this letter finds you and your loved ones well and safe, I'm trying to apply as a freelancer on this website but in order for me to apply a picture is required, and whenever I'm trying to upload a picture I keep on getting this error. Can't upload images. Sorry, something went wrong. We were unable to upload your image or contact customer support for more information. The picture is at least 250x250. less than 5MB.I deleted cookies and cache. I tried another browser. the picture corresponds to all criteria Professional-looking crisp resolution includes only your face have a neutral background What am I supposed to do.
Kindly please find the picture in the attached document
Yours Sincerely,
Ahmed El Alaoui
May 21, 2020 10:07:48 PM by Venny A
I need help. I have tried to upload some different pic and nothing pushed through. Please advise. It keeps on telling me "Sorry, something went wrong. We were unable to upload your image, or contact customer support for more information."
attached is one of the pics I have tried to upload. I don't see any problem with the pic itself. any help would be very much appreciated.
May 21, 2020 10:19:24 PM by Alaa A
The website is giving me an error when saving my picture , I even tried more than one picture from different browsers, what shall I do? I even tried to email the help and support but I can't reach to anyone.
thanks ain advance!
Stay healthy and safe
Best regards,
Alaa Mohsen
May 21, 2020 11:34:21 PM by Joanne P
May 21, 2020 11:21:09 PM by Cassylyn D
Hi,
I am trying to upload a profile picture but unsuccessful. Tried to change to the photo but still unsuccessful. Error says, "Sorry something went wrong. We were unable to save the image".
Kindly see atatched for the photo. Its clear, it shows my face only. Can somebody please help? Thank you!
May 21, 2020 08:58:40 PM by M R
I am unable to upload my profile picture and I am getting frustrated now.
trying over and over again but still can't
please help
May 21, 2020 09:03:59 PM by Mobolaji O
A lot of people seem to have the same issue right now, so it is not only you. Hopefully they fix it soon.
May 21, 2020 10:19:41 PM by Joanne P
Hi M R,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 21, 2020 11:27:38 PM by L U
Hi,
I have the same issue trying to upload my profile image for a long time and the message is always the same for any kind of picture.
"Can't upload the image"
Please help me...
May 21, 2020 11:35:32 PM by Rey F
Hi I've been trying a couple of times to upload for my profile pic but it always says it can't upload image why? What should I do? Pls send help asap. Thanks.