Aug 20, 2019 09:29:30 AM by Marie B
Is there a phone number to reach customer support at upwork? I don't care to use the bot or the forum for my private concerns.
Solved! Go to Solution.
Aug 20, 2019 09:59:44 AM Edited Aug 20, 2019 10:00:50 AM by Preston H
re: "I don't care to use the bot or the forum for my private concerns."
Having everybody call Upwork on the phone doesn't work out mathematically.
Is it possible that the questions you have are questions that hundreds of other Upwork users have had? And those questions could be answered by doing a search in the "Subject" field in the Forum?
Also: It is possible to post questions here in the Forum which let you obtain the information you need, without getting into specifics.
For example, if you have questions about how to add a payment withdrawal method so you can withdraw earnings to you bank account... You can ask about that here in the Forum without stating your bank account number.
Aug 20, 2019 09:56:20 AM by Petra R
Marie B wrote:Is there a phone number to reach customer support at upwork?
Only for top rated freelancers.
Marie B wrote:Is there a phone number to reach customer support at upwork?
Surely your "concern" isn't so delicate that you can't ask a general question about it without going into details in the forum?
Aug 20, 2019 09:59:44 AM Edited Aug 20, 2019 10:00:50 AM by Preston H
re: "I don't care to use the bot or the forum for my private concerns."
Having everybody call Upwork on the phone doesn't work out mathematically.
Is it possible that the questions you have are questions that hundreds of other Upwork users have had? And those questions could be answered by doing a search in the "Subject" field in the Forum?
Also: It is possible to post questions here in the Forum which let you obtain the information you need, without getting into specifics.
For example, if you have questions about how to add a payment withdrawal method so you can withdraw earnings to you bank account... You can ask about that here in the Forum without stating your bank account number.
Aug 20, 2019 10:12:16 AM Edited Aug 20, 2019 10:13:07 AM by Marie B
Thank you Preston for your respectful response. I have tried to search the subject prior to posting. However, I didn't really see what I was looking for. I will attempt it again.
Thanks again for being respectful within your response. Apparently it's a challenge for some individuals.
Aug 20, 2019 10:17:58 AM by Preston H
If you do a search and can't find what you're looking for, then you're completely welcome to post a question about it here.
We're a chatty bunch. Posting a question here in the Forum is a MUCH faster way to get the information you're looking for than trying to call Upwork or posting a Help Desk ticket.
Aug 14, 2021 09:46:08 AM by Shawn M
My account was locked as I had a balance of $9.50 outstanding. I just paid that bit it still says my account is locked and I need to pay my employee. Can you help with this?
Aug 14, 2021 10:57:32 AM by Luiggi R
Hi Shawn,
I checked and as you mentioned, it looks like you took care of the outstanding balance and I don't see any limitation on your account from my end. Can you try clearing your browser cache and cookies or use a different browser and see if the problem persists?
Aug 20, 2019 10:35:23 AM by Bojan S
Hi Marie,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Nov 20, 2019 09:49:47 PM by Martin K
Community support is NOT support. For example, why when I search for work based on Newst first, do stale listings show up? I should be able to limit my search for listings that are within the last few hours, last few days, or for any time period!
Nov 20, 2019 09:56:42 PM Edited Nov 20, 2019 09:57:13 PM by Preston H
re: "I should be able to limit my search for listings that are within the last few hours, last few days, or for any time period"
Martin:
I think this is an excellent suggestion.
This is the right place to suggest new features and functionality.
Many positive changes that have occurred in the system did indeed begin with suggestions and discussions here in the Forum. Upwork has employees who monitor Forum discussions and report to Upwork decision makers.
Nov 20, 2019 10:49:10 PM by Avery O
Hi Martin,
Do you have any issues with your account? If so, please feel free to create a new post and share more information about your concern so that our team can assist you further.
While the Community is composed of freelancers and clients on Upwork, our team of Upwork Community Moderators are moderating this forum 24/7 and should be able to assist any user with their concern, provided they post it here, and it doesn't violate the Upwork Community Guidelines.
As for your suggestion about the search function, I will be happy to share this with the team for their consideration.
May 31, 2021 11:39:53 AM by Irene O
May 31, 2021 12:19:03 PM by Bojan S
Hi Irene,
It looks like you have an open ticket with our support team about this concern. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible.
Thank you for your patience.
May 31, 2021 02:46:31 PM by Irene O
May 31, 2021 04:25:41 PM by Joanne P
Hi Irene,
One of our agents will update your ticket to assist you further with your concern about the refund you initiated. Thank you.
Aug 12, 2020 08:01:24 AM by David W
How do I contact Upwork's customer support? I need to know what are the pros/cons of working with Direct Contract versus through an account. The advantages of Direct Contract are listed on the site, but the advangages of an account are not. I need to justify the choice in my institution.
Aug 12, 2020 09:34:30 AM by Andrea G
Hi David,
Having an account makes it easy to connect with freelancers and begin doing great work. Not just by being able to post different jobs, but also building your profile with feedback and work history. Currently, Direct Contracts work as Fixed-Price contracts, with an account you would also be able to work on Hourly contracts. You can read more about how an account works here.
Thanks!
Apr 15, 2021 05:09:45 PM by Tom S
Hello,
It's impossible to reach customer support. Why? I have a question re. getting paid and there is no answer to that question, as far as I can see. Better by phone, but if not possible, then by chat or e-mail.
If Google, Amazon, eBay and others can do it, why not Upwork?
Apr 15, 2021 07:13:52 PM by Joanne P
Hi Tom,
You can click the question mark icon that shows at the bottom right corner of this page. You may be asked what type of account you need help you, go ahead and select the best option. If you don't receive the information you're looking for, you can click "Ask something else" for more options, including contacting our support team. Please feel free to share more information with us here in the community and we'll gladly help you with it.
Apr 15, 2021 08:12:09 PM by Tom S
Apr 15, 2021 09:00:16 PM by Pradeep H
Hello Tom,
Yes, you can connect to our Customer Support team using the link and steps shared by Joanne.
Thank you
Pradeep H
Dec 18, 2019 10:47:52 AM by Sharon B
So what is the phone number for support? Does it exist? This is very discouraging to sign up.
Dec 18, 2019 11:45:44 AM by Bojan S
Hi Sharon,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Apr 11, 2020 10:50:42 AM by David D
Apr 11, 2020 02:30:05 PM by Joanne P
Hi David,
I've shared your account information with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!
May 4, 2020 02:50:33 PM by Saron G
I have searched the forum and I have not found the solution to my issue.
I am just trying to verify my credit card
May 4, 2020 07:27:59 PM by Avery O
Hi Saron,
A member of the Customer Support Team will reach out to you to assist you further regarding your concern.
Jun 5, 2020 11:40:07 AM Edited Jun 5, 2020 11:40:46 AM by Jeremiah B
Same question here - I've lost an incredible amount of time searching this site for a phone number which apparantly doesn't exist.
This is why I don't like using chat bots - they don't provide a response such as "Upwork doesn't have a phone number, please use chat".
Jun 5, 2020 12:40:09 PM by Bojan S
Hi Jeremiah,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Jun 3, 2021 01:30:42 PM by Nicholas Anthony M
And for the rest of us who have specific questions? We just bend over?
Jun 3, 2021 02:25:16 PM by Bojan S
Hi Nicholas Anthony,
Could you please share with us your question so that we can address it accordingly or have the correct support team assist you?
Thank you.
Aug 9, 2022 06:30:07 AM by Sanya H
So what is your suggestion after you've contacted them and put in "support tickets" 4 times (AND NO RESPONSE) when they lock out your financial account and you've done everything suggested to resolve it and now I cant work with my workers? My back stopped a payment because of a "fraud alert" and I changed out payment and resolved it.... NOW WHAT?
Aug 9, 2022 08:09:03 AM by Nikola S
Hi Sanya,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Feb 15, 2022 08:36:17 AM Edited Feb 15, 2022 09:00:40 AM by Andrea G
The number is **Edited for Community Guidelines**
May 27, 2022 02:39:11 PM by Ernest T
Apparently having live human customer support is not in the best interest of the corporate bottom line. Most customers nowadays are accustomed to self service by researching for help before attempting to reach a human agent. BUUUUT, when it really counts, i.e. all else fails and you really need a human's help, the online chat doesn't work, the phone lines are unattended. Earth-sized customer base apparently doesn't mean proportioanl-sized support team. How disappointing!
May 27, 2022 05:18:34 PM Edited May 27, 2022 05:21:57 PM by Arjay M
Hi Ernest,
I'm sorry to hear that you weren't able to get in touch with our Customer Support team by phone. However, I can see that a support ticket has been created with your concern. Please give our team time to review your account and we'll keep you posted with updates and assistance through that ticket.
Jun 3, 2022 10:21:49 AM by Jeremiah B
Why do Upwork moderators and staff censor their own phone number? If anyone posts Upwork's phone number you promptly remove it and replace it with "Edited for Community Guidelines".
Why? Anyone can perform a Google search and find it.