Upwork Tracker Error

[#1]

Hi everyone. I am new to upwork and downloaded the tracker, however upon logging in this error is popping out and it won't let me sign in. Here below is the screenshot of the error. Please help!

[#2]

Hi Mariko,

Please follow our troubleshooting steps in this Help Article. If you`re still experiencing the same problem after this please follow the instructions under the "How do I report a problem?" section. Thank you.