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can_d
Community Member

Verify email never sent

I tried to verify my business email, and I never received the verification email. It is spelled correctly; I've checked multiple times. It is not in my spam folder either. I decided to start my profile with my personal email but would like to change it to my business one. I tried changing it in my profile, and it won't let me use my business email. It says, "That email is already in use." I never verified it, so I should be able to change it. Could someone please help me with this. I don't know where else to look for help.

3 REPLIES 3
BojanS
Community Manager
Community Manager

Hi Candace,

 

Could you please send me your business email address in a PM (click on my name) and I will check this for you and advise you further accordingly, thank you.

~ Bojan
Upwork
can_d
Community Member

Thank you for reaching out to me. I tried sending you a PM, but it says I don't have permission to do so. Should I just post it on here?
BojanS
Community Manager
Community Manager

Hi Candace,

 

Thank you for following up. I have received your PM, and I will share your concern with our team. One of our team members will reach out to you directly via support ticket and assist you further with changing your email address. Thank you for your patience.

~ Bojan
Upwork
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