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c477c7a9
Member

You have exceeded the maximum number of attempts to add a credit card.

Hi,

I have had several attempts to enter details of my Visa card and now due to I am getting this error "You have exceeded the maximum number of attempts to add a payment card." I can't buy connects. I am waiting for your quick response. Thanks!

3 REPLIES 3
andregutierrez22
Moderator
Moderator

Hi Jovite,

 

It looks like the verification charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.
 
~Andrea
Upwork

Hi Andrea

 

I have contacted my issuing bank, also tested payment on other websites. and everything works fine except for UpWork. 

Hi Jovite,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Upwork