Jun 25, 2017 04:48:01 AM by Seif El-Islam H
Hi, I can't login using desktop app and got "invalid username, email or password", although I can login with the same credintionals on website.
Solved! Go to Solution.
Jun 25, 2017 06:46:13 AM by Vladimir G
Hi Seif El-Islam,
Can you please try using your username if you were trying to log in with your email address, and let us know if you managed to log into the Desktop app?
Aug 2, 2018 10:13:29 AM by Jocelle Anne T
Dec 11, 2018 08:04:44 AM by Oluwadunsin O
I am having the same desktop app login error, Please any help. Error Message
"Please use main site and unlock your account"
Dec 11, 2018 08:42:57 AM by Bojan S
Hi Emmanuel,
Could you, please, refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them. Thank you!
Oct 16, 2022 08:04:06 PM Edited Oct 16, 2022 11:31:41 PM by Pradeep H
Hello Jocelle, been trying to chat you up for months now to no avail. I have a cousin in Manila too and I would like to talk to you very urgently. Really need your help. Thanks. You can send me an email please at **Edited for Community Guidelines**
Mar 18, 2019 02:20:36 PM by Bojan S
Hi Rashedul,
Please do refer to the troubleshooting tips and let us know if you still experience issues after applying them?
Thank you.
Jan 8, 2020 11:48:02 AM by Jaanus K
Hi,
Getting this message "
Jan 8, 2020 12:21:32 PM by Bojan S
Hi Jaanus,
One of our agents reach out to you directly via support ticket and further assist you with this issue.
Thank you for your patience.
Jan 9, 2020 01:24:51 PM by Yusef L
Hi, I'm on a Mac. I cant login with the desktop app either. I get this message wem I attempt to login "
Jan 9, 2020 02:28:47 PM by Bojan S
Hi Yusef,
We apologize for the inconvenience this caused you. Our team will keep you updated regarding this issue directly via your existing support ticket.
We appreciate your patience while our team is working on fixing this issue.
Mar 22, 2020 02:03:15 AM Edited Mar 22, 2020 02:20:36 AM by Aleksandar D
Hello,
I'm facing the same issue. I can't login on the app in MacOS. And I'm already logged in from Chrome.
Is there a solution for that?
**Edited for Community Guidelines**
Mar 22, 2020 02:21:28 AM by Aleksandar D
Hi Amr,
I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Mar 31, 2020 03:14:47 AM by Mitul S
Hi,
I have been logging in from browser everyday but from last 2 days I'm facing issues with Desktop App.
First of all even after providing login id, I'm asked to login from my Google Account. But while filling up Google Account details, the page gets stuck at "One moment please..." and it keeps on loading.
Attached herewith a screenshot for your reference.
Mar 31, 2020 03:20:10 AM by Goran V
Hi Mitul,
Please go to Settings > Connected Services > and disconnect your Google account. Once you`ve done this, try to log in to the Desktop app. If you`re still experiencing the same problem after this, let me know. Thank you.
Apr 28, 2020 08:06:07 PM by Maggie H
Hello,
Whenever I try to log in on the desktop app through my google account it just spins and spins and never redirects me. I have uninstalled and installed each version of the app available for windows and still nothing.
Apr 28, 2020 09:54:24 PM by Avery O
Hi Maggie,
Could you please log in to your Upwork account through a browser? From there, please go to your Connected Services page (Settings > Connected Services), and disassociate your Google account from your Upwork account. Once done, please try logging in to your desktop app with your Upwork credentials to see if the issue persists.
Apr 29, 2020 02:41:13 AM by Scott B
I tried that as well (I have the same issue as Maggie). Unfortunately that doesnt help.
Apr 29, 2020 02:48:47 AM by Goran V
Hi Scott,
Could you please share a screenshot from the desktop app? Thank you.
May 8, 2020 10:56:25 AM by Nathaniel D
When I try to log in on (windows 10 64 bit standard download) Upwork desktop app, it just loads my Gmail login forever with no error message.
May 8, 2020 12:18:38 PM by Bojan S
Hi Nathaniel,
Please go to Settings>Connected Services on your account and disable Google Sign-In. Afterwards, please try to log into your Desktop app by using your username/account email address and your password.
Thank you!
Jul 30, 2020 01:25:42 AM by Sonia N
Hi Vladimir G,
I am unable to login on upwork desktop app. please help