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email communications with freelancer

Active Member
Tacy G Member Since: Jul 30, 2019
1 of 4

My firm would like to hire a freelancer for our first project. Once we have hired the freelancer, can we communicate with them via email? We use a "culture index" survey with our employees/coworkers to see how each works best. I need to send them a link to the questionnaire and their sign on would be their email address. Can I request their email address for this purpose?

Community Guru
John K Member Since: Feb 17, 2015
2 of 4
Tacy, you can certainly communicate with a freelancer you’ve hired through email but let them know before hiring that they will be required to provide you their email. In fact, you should state this in your job post so any freelancers unwilling to share their email won’t waste your time and theirs in applying.
"No good deed goes unpunished." -- Clare Boothe Luce
Active Member
Tacy G Member Since: Jul 30, 2019
3 of 4
Thank you!
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Tacy,


While we recommend keeping communication on Upwork, it's allowed to also use other means to communicate with Freelancers. All payments need to be made on Upwork, however.


Thank you.

~ Bojan