Feb 16, 2020 03:29:12 PM by Yongxian T
"We're sorry, but something went wrong. Please try again or contact support" - I'm getting this error message when I try to create my profile, despite having filled in all the details. Can anyone help please?
Dec 9, 2021 07:27:51 AM by Kari C
I am having the same issue when trying to publish my profile. When I enter my phone number I keep getting the message "Sorry, something went wrong. Please try again later." I've tried using a new browser, clearing my cache/cookies and have had this issue for a few days every time I try to complete my profile.
Dec 9, 2021 08:27:27 AM by Andrea G
Hi Kari,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 19, 2021 12:33:19 AM by Narmeen N
I am getting the same error after clearing cache and trying with another browser
Apr 19, 2021 12:37:26 AM by Goran V
Hi Narmeen,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.
Jan 2, 2022 07:52:49 AM by Rishabh S
Hi I am also getting same error message. Please check the attachment
Jan 2, 2022 09:48:07 AM by Nikola S
Hi Rishabh,
Could you please clear your cache and cookies or log in with another browser? If the issue persists please let us know and we will assist you further.
Aug 10, 2022 08:56:35 PM by Nelson J
Hi
I keep getting the error message of 'sorry, something went wrong. Please try again' when i click on Now Write Your Bio on the add skills page. I have tried to change browser as well as clearing cache and cookies. Can you help me on this?
Thank you.
Aug 25, 2022 08:47:38 AM by Andrea G
Hi Umar,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Oct 8, 2022 06:21:46 AM by Jordan G
I had to make sure I was using my correctly typed email address. I made a mistake typing it in the first time. Two times. Then "Oh yea" wrong email entirely.
Oct 14, 2022 04:58:51 PM by Amit Y
I had this problem a few days ago and I solved it by downloading the upwork app on my phone and creating my profile there
Oct 16, 2022 06:13:54 AM by Annie Jane B
Hi Robert,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Oct 16, 2022 07:51:14 AM by Amit Y
I had this problem a few days ago and I solved it by downloading the upwork app on my phone and creating my profile there
Jan 3, 2023 11:35:26 PM by Annie Jane B
Hi Anthony,
I tried but wasn’t able to replicate the issue you’re describing. Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.
Jan 3, 2023 11:52:01 PM by Anthony T
Hi Anne, I already use a different browser to fund the payment in order for me to hire a freelancer but I'm still getting the same error message. 'Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support'
Jan 4, 2023 02:19:33 AM by Annie Jane B
Hi Anthony,
I'm sorry to hear you're having trouble with the payments when hiring a freelancer. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
Jan 3, 2023 11:59:00 PM by Anthony T
Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.
Aug 21, 2023 04:00:09 PM Edited Aug 21, 2023 08:10:56 PM by Arjay M
Hello, I am facing an error of "Sorry, something went wrong. Please try again or contact support. Include a screenshot of this entire page so we can troubleshoot this issue faster." on submitting mey profile.Kindly help me in resolving this issue as I have tried this after clearing cache and cookies and tried different browser but facing the same error. I am adding a screenshot of my profile too**Edited for Community Guidelines**
Nov 21, 2023 10:03:15 AM by Muhammad I
Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?