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"We're sorry, but something went wrong. Please try again or contact support"

Active Member
Sorina Elena S Member Since: Apr 3, 2020
11 of 31

Hi. I am experiencing the same problem, I can't submit my profile. I also read the similar questions and changed the browser and managed the cookies. Can I get some help?

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
12 of 31

Hi Sorina and Aubrey, 


Could you please try resubmitting your profiles? We had an issue earlier but the team just released a fix for it.

Let me know if you still get the error.

~ Valeria
Active Member
Michael D Member Since: Jun 16, 2020
13 of 31

I'm having the same issue. After filling out a lengthy portfolio example, I click 'Publish' and get this error message. Very annoying and a completely waste of time as now I need to start completely over.

Bojan S Moderator Member Since: Mar 9, 2018
14 of 31

Hi Michael,


Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Active Member
Karen N Member Since: Feb 10, 2019
15 of 31

Same. I forget why I cancel my account and move on and then keep coming back. Then I'm like, oh yeah, too much time is spent on updating / creating portfolios and then will not publish. Frustrating.

Active Member
Aubrey C Member Since: Apr 3, 2020
16 of 31

I just made an account and hit submit profile, but I got the error message "Sorry, something went wrong. Please try again or contact support. Include a screenshot of this entire page so we can troubleshoot this issue faster." How should I proceed? I've included the screenshot. Thank you for your help!


Active Member
Nadeem A Member Since: May 5, 2017
17 of 31

Hi I'm getting this message error message. please advise

Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 31

Hi Nadeem,


I checked but couldn't replicate the issue that you are describing. Could you please send us the screenshot of the page and the error message so that we can check?

Thank you.

~ Aleksandar
Active Member
Michael D Member Since: Jun 16, 2020
19 of 31
My name’s not Nadeem.
Active Member
Theodore P Member Since: Apr 9, 2020
20 of 31

Hi, I am getting the same error. I have tried clearing up the cache, cookies and even tried logging in from another browser but the issue still persists. Can anyone please help?