Sep 7, 2023 12:23:00 AM by Tatyana M
How can I know the reason for the return of funds to our Upwork account? Funds were returned after a week without any messages or explanation. The payment method was usual and didn't change.
Sep 7, 2023 04:50:04 AM by Pradeep H
Hi Tatyana,
I am sorry to hear about the returned withdrawal. I see that you are referring to the returned withdrawal on the agency account. I see that one of our team members has already reached out to the agency owner via a support ticket to clarify the reason. Since the agency is linked to the other user's account, I will be unable to share details with you for confidentiality purposes.
- Pradeep