Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

I am trying to post a job but getting error while saving job

There was an error saving the job: error [76852f6ce9f6c930-SEA, 76852f6ce9f6c930-SEA]. Contact Upwork Support for more information.

[#3]

Hi Uma,

Thank you for your message. I checked your account and noticed that your account has been placed on hold. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#4]

Is it just me or has Upwork support just gotten horrible? It used to be so easy to get ahold of someone and now it seems horribly automated ... and when you have been suspended for no reason and have no person to contact ... it feels like you need to leave the platform...

Can anyone help me understand?

[#5]

Hi Cameron,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#6]

An expiration date error is coming when I go to verify my ID card.

 **Edited for Community Guidelines**

[#7]

It's not an error, your ID is expired. 

[#8]

But my account is suspended. Now asking to verify, but not getting verified. What should I do now?

[#9]

Hi Masud,

Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#10]

I got this notifictaion last friday. I have contacted customer support and submitted all the verification documents. 

Then submitted a message as well. But after a week what I got is agent close the case saying that I didn't reply to their inquriy. 
I don't know why this is happened. Please help me out how I can reactivate my account? 
I need to do it ASAP as I'm loosing my potential new customers. 
This is the ticket number I have been assigned. 
Link: 37702102

Thanks.

[#11]

Hi Safdar,

I can also see that you've been coordinating with the appropriate team via a support ticket. We highly suggest you continue doing that through the same ticket so that the team can assist you accordingly. You can access your tickets on this page.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#12]

Thanks, Arjay 

My concern is no one responding to my ticket there and suddenly I got reply that I haven't give them reply that's why my ticket is closed. 
Can you make sure Your team member will check the ticket and then advice me how I can reactive my account? 

Thanks. 

[#13]

Hi Safdar,

Thank you for your message. I followed up with the team handling your request and one of our team members will be reaching you as soon as possible. 

Thank you,

Pradeep

[#14]

Thanks Pradeep H, 
My issue has been resolved. 
Thanks, for your help and quick response. 

[#15]

I submitted the verification documents after my account was put on hold, and I have been waiting for 4 days at this point. When I submitted my bank statement and ID, it said to wait 24 hours after submission. Then, when I clicked the "Get Support" button, it said to wait 72 hours. It has now been 4 days. It's unfortunate that they put my account on hold just as I was about to withdraw money, forcing me to suffer while sitting down. Please, if you're from Support, could you assist me?

[#16]

I am still waiting on this, anyone from Upwork support team.

[#17]

On Upwork, this kind of incident has never occurred. I did some research and discovered that verifying a person used to take a few hours, but now it has been 5 days and there has been absolutely no response to the ticket.

[#18]

Hi Byiringiro,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#19]

Hi there,

I am a us citizen who created an upwork account a few months ago, now my account has been suspended permanently.

I also created an agency on upwork using the name of a company that I own and I have all the legimate documents.

But they say they couldn't verify my identity.

I tried to call them, but no way to call them directly and no way to have a video call.

Moreover, the balance available on the account is on hold by Upwork.

How could this happen? How could native americans not be verified?

Even ones who own a company?

Could anybody help me please?

Thanks,

[#20]

Hi Joshua,

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

[#21]

Hi, my account was suspended and I have didn't even get an email alerting me to the suspension or the reason. I noticed it was suspended whe  I wasn't able to log in. I filed an apeal two weeks ago and up till now I haven't gotten a reply. I had to creat this account to be able to write this here and I know this is wrong but I didn't have any choice. I hope this can get resolved soon. 

It's been two weeks now I haven't recieved any reply. 

I hope someone can respond to this as I don't know what else to do

[#22]

Hi Ebenezar,

Thank you for reaching out. I don't see any active suspension on your account right now. Could you please check again? If the issue persists, please provide a screenshot so we can include it in our report.

[#23]

Hi Annie, as I said in my post I only created this account to make comment on the upwork community and I delete it as soon as the issue is resolved because I know it's against the rules. 

The issue is that I have another account that was permanently suspended and I have appealed the suspension almost  two weeks ago now but I have gotten any reply at all. Furthermore I wasn't alerted that my account was suspended. I didn't get an email at all. I had to find out it was suspended when I was trying to log in. I can send you more details on the suspended account but I plead that you lool into the issue. I don't know the reason for my suspension as I didn't receive any email stating the reason. 

This is the screenshot lf the email I recieved last before my account was suspended 

[#24]

I mean I haven't gotten any reply at all*.

I am sorry for the grammatical errors

[#25]

Hi Ebenezar,

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

[#26]

Hi Luiggi, I have sent the message, but I haven't seen ang change or gotten any reply. Is there any way I can know that something is been done about the issue?