Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

Hello 

My account apply is inactive what might be the issue,I am unable to apply for jobs

[#3]

Hi Rose,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#4]

"We found a problem with your primary billing method and to put it on hold. Update it now."

I am getting the above error message. My payment methods have been updated and can be seen on my Settings but I am still unable to post a project because I am getting the above message.

Can someone kindly guide me here?

[#5]

Hi C,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#6]

Alhamdulillah, After 22 days later I got back my Upwork Account. Upwork Support Team was fantastic. Upwork support monitored my account very well. As soon as I am clear from my side, I got the account back. In the coming days, I will be more aware of taking on projects. This is a big learning for me.

[#7]

Hello Avery,

I am working here since 2013, I am facing a problem from last 5 months. My account was suspendend. and when I want to get help from your support, my support flyout doesnt work, it was loading and send back me to my home page each and everytime. I am worikng here since 2013. I am a full time freelancer  in this platform. but now im jobless during for the suspension and also badly effected by pandemic corona situation. I cannot work here from last 5 months. I need an exact solution to take back my account and to remove my suspention. please. its an emergency...

and I want to talk virtually with live becouse of my account problems is very complex.

regards,

Foysal

[#8]

Trying to use Live Chat doesn't strike me as a very realistic goal.

You would be better off if your goal was to resolve your account problems.

[#9]

Please give me the link of live chat.

[#10]

Hi Foysal,

Can you please check if you can see a banner on the top of your Upwork Profile instructing you to complete a verification? If you do, please click on "Get Started" and follow the prompts. Don't hesitate to let us know if you need further assistance.

[#11]

could you please help me step by step?

[#12]

Hi Foysal,

Have you tried the steps that Luiggi shared so I can check with our team?

[#13]

Dear Joanne,

I tried but it showing me 404. i also sharing the screenshot now.

[#14]

Hi Foysal,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#15]

Hello Upwork team.

Can you, please, help me resolve this issue?

I just got an e-mail:

"Hello Aleklsander, 
 
We have cancelled your contract for [Create custom backing tracks + Mix/Master Hit Songs] because it involved using material or information that we reasonably believe is copyrighted, which is against Upwork’s Terms of Service.
 
Reproducing, using, or providing material that is the intellectual property of another individual, company, or entity violates Upwork’s Terms of Service, which you agreed to comply with in using the Upwork site.
 
While restricted, you will not be able to post any jobs or start any contracts."

***There must have been a mistake. This job is about making song covers. No copyright infrigment here at all. Cover songs and parodies are all "Fair Use". 

Please, check this. Client also appealed. This must be a misunderstanding. 

Thanks

Aleksandar

[#16]

Hi Aleksandar,

Thank you for your message. I see that you have already responded to the support ticket initiated by our team. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[#17]

Hello Pradeep

Alright. I patiently waited for 48 hrs and still no response from the team. Can you, please, give me an update? Are they going to resolve this anytime soon?

Thanks

[#18]

I have been associated with this platform since 2013. My account was suspended 5 months ago. I have tried many times to contact support. But every time I click on the support button to go to support, it brings me back to the home page. And I mailed. But no response is being given to me to solve my problem. I really need my ID. Can anyone help?

[#19]

Hi Foysal,

Thank you for your message. I followed up with the team handling your request and they have confirmed that a notification is already sent out to your registered email address with the next steps to restore your account.

Thank you,

Pradeep

[#20]

Dear Upwork team.

Please, assist me to resolve this issue. 72 hrs have passed and noone responded to my ticket. 

I have clients waiting and contracts opened. 

Kindly

Aleksandar 

[#21]

Hi Aleksandar,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

[#22]

Thank you for your reply Annie Jane B.

Alright. If you can urge them somehow that would be much appreciated. My work depends on this matter. I already suffer consequences for being idle for 4 days. 

Thanks

Aleksandar

[#23]

my Upwork id email is : **Edited for Community Guidelines**

my account was suspended long ago. I messaged customer support nobody replied...why?????

i want to return my id back..please help me to get my id back.

thank you

[#24]

One of my Clients account is Suspended! How can I help him to recover his account again? 

[#25]

You cannot. This client must contact support himself.