Account Suspended | Cannot Post in the Community

[34d10fe0]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[iwan-spillebeen]

Did you raise a ticket with UpWork support prior to posting here?

If not, create a ticket here: https://support.upwork.com/hc/en-us

[d081e4d0]

Hi, 

My tiket is opened , but not recieved any reply since tuesday. Please help me in my account recovery. thank you

[7d1821c8]

Wait the Management will solve your problem soon

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further with your account.

[d081e4d0]

Hello Nikola, thanks for your response. 

I have not recived any email regarding to my account suspension and ticket opening as well. I saw my appeal ticket opening through the link you have provided me through your message. When I have replied, I didn't get any kind response yet and it's been 3 days now. 

[AndreaG]

Hi Muhammad,

I checked and can see you updated your support ticket today. Please allow some time for the team to review and they will assist you further.

[fce044ef]

My account was suddenly suspended today with no email (yes I checked spam & every other location), no notification, no explanation.  I have no violations and this is very much hendering my earning potential. 

Everything under the My Requests is showing "solved".

HELP!!!

[ArjayM]

Hi Arianna,

I'm sorry to learn about the status of your account. I can see that you've raised a couple of support tickets regarding your concern and it's been escalated to the appropriate team. Kindly expect an update on this page once your case is fully reviewed. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[279a18f6]

Hello there, so my upwork account got deactivated for very unfair reasons but I'd like to at least know, is it possible to withdraw my earnings from the permanently deactivated account when it becomes available?

[ArjayM]

Hi Charles,

I can see that this account is a newly created one and there's no restriction on it. Could you please confirm if you're referring to another/different account? If so, could you please send me a PM with the email address associated with it so we can take a closer look? I'll be more than willing to assist. Looking forward to your response.

[hk1997]

I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an apeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue. I think there must be a technical glitch then.

Thanks

[759e32fa]

Hi Hassaan,

Thank you for reaching out. I checked on your account and can confirm that there are no active suspensions. Please clear your cache and cookies, and log in again. Let us know if the issue persists.

[hk1997]

I've tried several times but doesn't work. Also, not working from mobile app. There must be a technical issue then. Please investigate this matter. Thank you!

[shahsadib1]

Dear Upwork team,

I hope this message finds you well. I recently expressed my gratitude for the outstanding customer service I received from your team in reopening my Upwork account after a suspension. I also wanted to address some additional concerns about my account.

Firstly, I have been experiencing a redirection glitch on my account. For that glitch, I had to open 2nd account for help. I am redirected to the job or home page whenever I click on customer service, help, or dispute links in this first account. I have tried clearing all the cache and cookies and accessing customer service on different browsers, but unfortunately, the issue persists. I have been unable to contact customer service to resolve this matter. Please investigate this matter and resolve the issue as soon as possible I would appreciate it if you could open a ticket for me to have this issue resolved as soon as possible.

Secondly, I apologize for any confusion caused by my 2nd account. I had opened it to seek help because of that redirection glitch and intended to deactivate it once my issue was resolved. Unfortunately, my second account got suspended before I had a chance to deactivate it. I apologize for any inconvenience this may have caused and assure you that I have no intention of using two accounts simultaneously. So please close the second account if you can; Email **Edited for Community Guidelines**

Thank you for your understanding and continued support. I look forward to working with Upwork and building my freelance business on your platform.

Thank you for your attention to this matter, and I look forward to hearing back from you soon.
Sincerely,
Md. Sha Ali Akram Hossain Sadib

[759e32fa]

Hi Sha Ali,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[shahsadib1]

Hi, Due to that redirection glitch, i cant access my support tickets! It redirect me to job feed or homepage.
Thank you

[LuiggiR]

Hello Sha Ali Akram,

 I'm sorry to hear you can't access your tickets. If needed, you can access any support ticket from the email associated with your account. That said, I don't see any recent support tickets on your account. Is there something in particular you need assistance with?

[cd34275f]

"I don't know why my account got suspended and I didn't even receive an email about it. I had only been using the platform for an hour or two." I can't even log in account this is my ID, Alisa Fatima.

[759e32fa]

Hi Susan,

Thank you for reaching out to us. I checked your account and can confirm that there are no active suspensions. Since this is a new account, you may still undergo a few verification processes. We recommend you complete them in the recommended timeframe to avoid getting your account suspended.

[14acde0e]

My account was suspended a week ago and I still haven't received a follow up to my appeal, and don't know why it was suspended in the first place.

[LuiggiR]

Hi Margrethe,

Thanks for reaching out. I can see that the relevant team messaged you with more information about your account status and what to do next. You should be able to access your tickets here or from the email you received from the team.

[kashifbunty]

Today, I logged in my upwork account and its saying, Your financial account -Kashif Khan (292737)- has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account.

I did nothing on my financial account. Can you please advice why its showing this message?

I am not sure what's the problem with that.

Please help me to fix my upwork account so I can apply for jobs and start my upwork again as freelancer.

Thank you very much

[PradeepH]

Hi Kashif,

I am sorry to hear about the action taken on your account. I checked your account and noticed that your account has been suspended for TOS violation. One of our team members has already notified you via a support ticket. You can access your support tickets here . Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep

[ae2452a9]

Hello,

I created my Upwork account in 2020 but couldn't finish my verification, I recently activated my account and completed my profile and my profile is verified with the blue mark, the issue is that I cant send a proposal. i get this error "You cant summit a proposal your account is suspended".

Kindly assst.

[LuiggiR]

Hi Mohammed,

It doesn't look like there's any restriction on your account at the moment. Can you please try clearing your browser cache and cookies? You may also try using a different browser or the incognito mode of your current one to see if that helps. Don't hesitate to let us know if you need further assistance.