Account Suspended | Cannot Post in the Community

[#1]

Good day, I hope this message finds you well and good. So, I have two issues. I have created this account because I want to post this to the Upwork community for help and support. I have tried all available means known to me post my issue on the community forum and reach out for support but to no avail. I understand that it is against Upwork's ToS to have more than one account and I abide to that. So I'd delete this account as soon as this issue is resolved. 

1. On Thursday, 29th October, 2022, I tried to buy some connects as I was out of connects and I wanted to apply for a job. As a result of this, I was requested to input my payment details. I did as requested, however, the card details I imputed could not be verified and for this reason, my Upwork account, Abdul-Aziz Osikoya, was partially suspended. I have access to it but cannot apply to jobs, accept a new offers, etc. It was mentioned that I can automatically resolve the suspension by inputting another payment details or using a PayPal account. I inputted another payment details which was accepted but awaiting verification. Since then, my account is yet to be unsuspended and I cannot do much with it. Please can you help me check it out and help me resolve this issue. 

Another thing that bothers me concerning this suspension is that I was the one who wanted to purchase something from Upwork and yet because my initial card details couldn't be verified, I was suspended. That seems absurd. Upwork was not requesting me to verify anything yet it suspended me for trying to input information about my payment details. Also I did not do anything to violate the Upwork ToS. Please help shed more light on this because I feel this kind of situation is very annoying. I was about to accept a contract offer from a client when this occurred and because of it, I couldn't. 

2. Secondly, I'm not able to post or reply to any post on the community forum from my original account. It says that I should verify my email or the reason that I cannot post is that I am not allowed to reply on a particular post. Please help me out. What should I do to resolve this issue?

Mind you, my email has been previously verified and my account is fully active. I have also posted previously, once, in the community. 

Thank you very much. 

Regards, 

Abdul-Aziz. 

[#2]

My account is suspended because my local bank was going through some maintenance and my credit card was offline for few hours. Now it is still back on and can you please guide me how can i place request for the removal of suspension. I am a top rated and as i havent violated any rule will i still lose the top rated badge. 

[#3]

Hi Muahammad,

Sorry for the late reply. I can see that you no longer have any restrictions on your account. Don't hesitate to let us know if you have additional questions or need further assistance.

[#4]

Hi Abdul,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you to the account in question, using a support ticket to assist you further. You can access your support tickets here.

[#5]

My freelancer account has been suspended 6 days ago. I've raised support tickets also. But the tickets showing as SOLVED, but my account still remain suspended. I posted here several times also, but every time you are telling me to wait 24-48 hrs. But I didn't get any result. Please remove the suspension asap. I can't submit proposals. Let me do work, please.

[#6]

Hi Muhammad,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. I reached out to the team to follow up on your support ticket. They will reach out to you shortly.

[#7]

Thank you Annie Jane B. 

Upwork assigned a Support Manager (R**Y) to the ticket. But, still there has no reply/result. Ticket- 37148853. Please do something for me.  Please

[#8]

Hi Muhammad,

I’m sorry but I won’t be able to assist you here further. Your ticket is assigned to the correct team, and they should be able to help you with your concern. I would recommend for you to send further questions that you may have to the support ticket.

[#9]

Thank you AJ. I am waiting.

[#10]

Hi Annie,

You know, I've sumbitted a support ticket "Suspension Appeal Form Submission (37148853)" . Upwork assigned a representative**Edited for Community Guidelines**. He replied to the ticket 2 days ago. I am responding to the messages, but he **Edited for Community Guidelines** is not replying. Can you please let him know to respond to the ticket. It's already 8 days gone my account has been suspended. 

Best Regards,

Muhammad Niaz H.

[#11]

Hi Muhammad,

I understand you want this resolved immediately. Please understand that our support team is having a high volume of requests but we're doing our best to stay on top of every concern that is being raised. Kindly avoid spamming the support ticket or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#12]

It started when my project catalog was approved, Upwork emailed me saying some of the images I uploaded there contained contact details of other individuals, do I still have a chance to reactivate that account and withdraw my earnings? I also have ongoing projects.

[#13 · Accepted solution]

Hi Janine,

If the action buttons that you usually use are grayed out, the Trust & Safety team may have suspended your account. In that case, you will have received a support ticket with an email notification about the action on your account. Please refer to your ticket here and reply to the email if you have any questions for the team.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

[#14]

Hello Everyone

Today morning i was trying to buy new connects and my transactions got declined multiple times, at that time i did not notice but my debit card (attached with upwork) was blocked. and due to this unsuccessful payment upwork team suspended my account, I have unblocked the card its fully activated now as well as i have added my payoneer account as secondry payment method, below is the Email i received from upwork team,

Hi Muhammad,
We wanted to check in with you regarding the status of your account, as our attempt to validate your Visa ending in 2637 has been declined. Please contact your bank if you believe this is in error.
Unfortunately, we have to suspend your account until a valid payment method has been added. To resolve the issue, just update your card or add a new card or PayPal account. Once your payment method is validated, your account suspension will be lifted and you will be able to start new contracts.
If you need assistance, please contact Upwork Support.

I need help in getting my account back, as i have consistent clients that i need to deliver projects on time.

Looking for any solutions from upwork coordinators.


Regards

Muhammad.

[#15]

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. You can also expect an update in your email which is also linked to your ticket. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#16]

Hello, We are currently on a project where I have already put in over 20 hours of work. I have subitted all my verification documents and have done the interview but still awating reply so I can continue on my project. Do we have an estimate of when we would be clear so I can communicate with the client?

[#17]

Hi Jiham,

Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#18]

Thanks Nikola

[#19]

Hello, I have submitted all my verification documents and have done the interview but still awating reply so I can continue on my project. Do we have an estimate of when we would be clear so I can communicate with the client?

[#20]

Hi, It takes time 2,3 working days to Identify your verification. 

[#21]

Thanks

[#22]

Hey Upwork team, my account which I'm using right now was suspended a month ago because I have another account but the problem is that I forgot my last account security question and I made another account which I also verified and got the blue tick badge but they suspended it I request you to kindly unsuspend my current account and suspend the old one which I'm not using please look into this matter I want my current verified account back because the old one wasn't verified and also I'm not using the old account. 

My current account which I want to unsuspend is given below in a screenshot.

[#23]

Hi Hasnain,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#24]

 How long to wait for a response from the mail?

[#25]

Luigi please help me how to find out what is wrong with my account