Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

Hi Ahmed,

I am sorry to hear about the hold placed on your account and trouble reaching our support team. I have followed up with the team handling your account and one of our team members will reach you via the same support ticket as soon. as possible. 

- Pradeep

[#3]

hello team 

my name is mahendra kumar 45 days ago my account is restrict with something which is i dont know i am done my id verification as well . but it still showing me your account is temprarily suspended. i am gave the support team every document which they want from me. please activate my account . 

[#4]

Hi Mahendra,

I'm sorry about the delay in getting back to you. I've followed up with the team that's assisting you through your ticket and they've just shared an update with you. Kindly refer to it for more information and don't hesitate to continue communicating with them so they can assist you further. 

[#5]

Hi Nikola, I am also having the same issue Manuel had. I'm trying to access my freelancer account and it says it was suspended. I tried to appeal as suggested by the platform but now Upwork sends me an email saying that the account is not suspended or it does not exist. I created a new customer account to reply to this thread that I will delete when my freelancer account is reinstated. The email associated with my freelancer account that is suspended is **Edited for Community Guidelines** PLEASE HELP!

Thanks,

Alex

[#6]

Hi Alex,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

[#7]

Arjay, that is great news! I appreciate your help. I will look out for the agent's correspondence. Thanks!

[#8]

Arjay, any updates here? I never heard from anyone and it's been almost 3 days. Thanks! Alex

[#9]

Hi Alex,

I see that the team has responded and has sent you an email with more information about the status of your account and instructions on how to resolve the issue. A new support ticket was raised, and the team is now waiting for your response to assist you in clearing the problem.

You may visit this support ticket and your email for updates. Please coordinate with the team by responding to their message; they'll surely assist you accordingly.

[#10]

Hi Everyone,

I have a client account on Upwork which has been suspended. I believe it happened because I had a balance due, but I didn't realize that my credit card had been blocked by my bank.

I have tried to contact Upwork Support, but I haven't received any response from them. I filed an appeal, which was marked as "solved," but my account is still suspended. I am wondering what steps I can take to reactivate my account.

Any help would be greatly appreciated.

Thank you

[#11]

Hi Vincenzo,

I’ve escalated your community post to another support ticket to have your case reviewed. Once done, one of our agents will be in touch with you soon on this page with more information and further assistance.

[#12]

hello upwork team 

my name is mahendra kumar my account is restricted 2 months ago i am submitting everything but still my ticket showing me we have restricted your account. i am done my id verfication  and submit the client review screenshots clients are satisfied my services clients names are sagar sharma and mohit sajwan. now your team telling me to submit the msg chat and work my clients written everything in the mail which i am share so please activate my account . i am frustrated now. 

This is not good team. please help me out in this situation. please chek the screenshots below.

Thankyou 

Mahendra Kumar 

**Edited for Community Guidelines**

[#13]

Hi Mahendra,

I am sorry to hear about the action taken on your account and the time taken to resolve the issue. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. I will follow up with the team handling your account to check if the review can be expedited for you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#14]

Hi Team,

I want to upgrade to Freelancer Plus. But unfortunately I am getting this error.
Your access to Upwork has been restricted.
Please see attached screenshot.
Please help.

[#15]

Hi Mitesh,

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page. Please consider following up on the ticket so that our team can assist you further. 

[#16]

Hello Team 

My Account is still showing me tempearily suspended i am submitting all things which i am getting with my client please activate my account . 

this is too much time taking.

Thankyou 

Mahendra kumar 

[#17]

Hi Mahendra,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hi there,

We recently opened an account here to hire freelancers. Unfortunately my account has been suspended and my job posting has been ended by Upwork. Identity is verified and so is my billing method. I would like to repost this job offer in order to receive proposals.

Thanks

[#19]

Hi Hendric, It would be best to write support and resolve the issue. I could help you draft a compelling message but I don't know what the issue was. Here's Upwork support email: **Edited for Community Guidelines**

Also, when resolved, you can make a quick stop at my profile and see if I can be of assistance to your work:https://www.upwork.com/freelancers/~0182906016caf8c804

Best!

[#20]

Hi Hendric,

I've converted your post into a support ticket to give your account concerns the attention they deserve. Kindly expect an update from one of the team members on this page with further assistance once your case is thoroughly reviewed.

[#21]

Hello,

I attempted to make a payment, but it appears that my credit card was not authorized. I contacted the bank, and they authorized the payment; however, now my account is showing as limited. I updated the payment methods as suggested by the chat bot, but unfortunately, this did not resolve the issue.

I would like to inquire if there is anything I can do to resolve this situation.

Thank you.

[#22]

Hi Aldana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in resolving the issue with your account.

[#23]

Hello, 

I am a brand new user to this website. I was prompted to enter a payment provider, so I added a credit card. I received a notification that the card could not be authorized and my account is now suspended. I have now added two other payment methods - Paypal and another credit card - both of which were successfully authorized by your system, but the hold has not been lifted and I am still being prompted to update my card.

Please explain to me why this continues to happen and how I can resolve it.

[#24]

Hi Daniel,

I shared your concern with our support team and raised a ticket to give your account concern the attention it deserves. Once your case is thoroughly reviewed, we'll have one of our team members reach out on this page with further assistance.

[#25]

My account is on hold and clients cannot accpet the contract. Can someone help please?

[#26]

Hi Precise,

I checked and I am unable to see any hold placed on your Upwork account. Could you please tell us about the error you get on the account? 

- Pradeep