Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

It had almost 20 days passed away but I am not getting a single response from upwork customer support. The dispute has been solved now with my client. Please remove the restrictions from my account.,

[#3]

Thanks for your response.

Group Conversation: Dispute Case for Contract ID # 35333161

This case has been solved with my client but still I am unable to get my account back.

[#4]

Hi, my account has been deactivated. It is not my problem that I did not have any clients for more then a year. Honestly there are no "good" clients anymore on upwork, only scammers.

[#5]

Hi Vitaliy,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so that our team can assist you with your account status. One of our agents will be in touch with you soon to assist.

[#6]

Hi I had a billing issue previously, and I paid the amount due, but my account is still suspended. I tried creating a new account but that account got suspended and now redirects to the first account I made.

Can someone please review my account?

[#7]

Hi David,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#8]

Hi, 

I have started on UP-WORK again, before I had an account and I had history but for some reason after working for few months the platform decided to ban me, now I came back I uploaded my Passport, Resident ID of the country I am currently living and it keeps asking me to re-upload, re-upload there are no live chat support I already created a TOPIC here related to the Identity verification however now I went to a chat support and I was basically chatting with the BOT and the BOT said my account is suspended? 

This is very frustrating I do not even know what I have done like I just signed up I got the first job here and the account is banned how will I do now? should I continue to work with the client? after getting the JOB done will upwork unban or need to wait? 

Imagine you are working on UP WORK and some day thehy decide to ban you that is it this is very frustrating. 

here is the ticket ID ID #46657179 I have logged if someone is out there like a moderator and can give me a help here I would really appreciate it.

[#9]

Hi Alex,

I am sorry to hear about your experience/ Could you please click on my name above this post and send me a private message with the registered email address of your previous account?

- Pradeep

[#10]

Hi dear moderators of Upwork. My account was frozen for a long time, but today I verified my identity and I want to continue working on Upwork. But I have the same problem. How can we solve it?

[#11]

Hi Areg,

I checked and can confirm that your account is no longer on hold. Could you please try clearing your browser cache and cookies if you still see that on your end? Let us know if the problem persists so we can assist you further.

[#12]

Hello Upwork community members,Hope you are doing well. I created another fake community account because I am not getting response from customer support. As the matter is solved, I will delete this account. I am very much worried about my account status because I am not getting any response from 20 days.

They marked my every ticket and every appeal for account suspension as solved without any response. Please resolve my issue.

[#13]

Hi Mehak,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#14]

Why I am not getting response from customer support.

[#15]

Mehak, support requests are responded to in the order they are received. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

[#16]

but they marked my every ticket as solved without any response.

[#17]

Hi Team,

My propossal has been cancelled by upwork, what is the reason for it, kinldy clarify it.

Regards,

Karthik

[#18]

Hi Karthik,

Thank you for your message. I checked your account and it appears that your account has been temporarily placed on hold while we complete a review of your account. Due to this, your active proposal has been archived until we complete our review. To expedite the process, please verify your account by clicking the 'Get Started' button on your Upwork homepage. 

- Pradeep

[#19]

What is going on? Is this normal? I just joined Upwork 30 min ago so my company can hire someone. I went through the set up process, completed my profile and even entered a card for payment. Now less than 30 min later, my posting is closed, my profile is no longer available and my company is suspended???? This seems very suspicious. Has anyone else had this happen. Not making a great first impression on me that's for sure. Worried I am now being scammed for that card number. 

[#20]

 I also am ubable to contact anyone to ask about this or get any customer support? What other platforms do you all suggest? This is not favorable at all. 

[#21]

Hi Teri,

Firstly, welcome to Upwork. I'm sorry for the inconvenience this may have caused you and your company. I can see that you've been coordinating with the appropriate team about the status of your account. Please continue doing that through an active ticket on this page or your email so that they can assist you more efficiently.

[#22]

Reach out to support by email. Support@Upwork.com

[#23]

I subscribed for a membership, I applied for a job and bid with connects.  Then my account was suspended without any explanation or whatsoever. Now, my proposal was withdraw and I can't reapply! 

These all happened within two days which is absurd after verifying my identity and even subscribing for a subscription. If I can't reapply, I would like to get at least a refund for my payment.

[#24]

Hi Mickaella,

I checked your account, and the limitation has already been lifted. One of our team members has also updated your ticket to let you know. You can access the ticket here. 

[#25]

For the last three days, I have not received a response from the Trust & Safety team, and my profile has been suspended for four days. I had a live chat with the agent tomorrow on the same issue, and he assured me that the team would respond quickly from now on. I've now made the decision to ask for aid here in the hopes of receiving a positive response.

However, I received no response. The standard response from Upwork is, "Please allow 24-48 hours for the team to respond to your support ticket." I have been waiting for over three days. What am I currently capable of doing?

[#26]

Hi Ramzan,

We understand how you want this issue with your account resolved immediately. I can confirm that your case has been forwarded to the appropriate team for further review. Please allow our team time and you will surely get an update on your ticket here once your case is thoroughly checked. 

We seek your patience and utmost understanding. Thank you!