Account Suspended

[#1]

Please resolve my issue !!
I am not able to submit proposals as it says "you can't submit a proposal because your account is suspended.".
However, when I submitted an appeal to unsuspend my account they responded that my account is not suspended. Please resolve my issue.
I'm not getting a proper support on this. I've been only asked to clear cache & cookies & I've tried it several times but doesn't work. Also, the same issue persists on mobile app. There must be a technical issue then. Please investigate this matter.

Thank you!

[#2]

I registered a card before and it was rejected, then once again i registered another one and that was accepted correctly. but my account is still suspended and I am not able to do anything, I am not able to apply to any job and I am not sure if anyone can message me because I have an active proposal 

I hope the problem gets fixed as soon as possible

Thank you for your service 

Pia

[#3]

Hi Pia,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#4]

Hi, I am new with Upwork.

I have fixed my payment/billing method by updating, remove and reupdating once again.

Still with the same error: We found a problem with your primary billing method and to put it on hold.

Please advise

[#5]

Hi Rois,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hi there,
I'm facing an issue that I tried to post a job for a service but it shows "We're unable to post your job because your company has been suspended. Contact Upwork Support for more information."

Can you please tell me why it is happening? And How can I solve it?

Thanks

[#7]

Hi Mehedi, 

Thank you for reaching out to us. I checked and it looks like one of our agents already reached out to you directly via a support ticket to assist you further with your account status. You can access your ticket on this page.

If you have further questions or need additional assistance, feel free to follow up with our team on your ticket, and the team will be happy to help. 

[#8]

Hi
As a developer of Upwork, I have been working with clients on upwork.
Recently, I received a message stating that my account had been blocked and was asked to verify my ID.
After successfully completing the ID verification process, I received a confirmation that my ID had been verified.
However, upon trying to access my account, I received the same message stating that it had been blocked. I reported this issue to the Upwork support team, who informed me that my account had been permanently suspended.
I am truly disappointed and still confused by the conflicting messages from the Upwork team.

Can you provide clarification on why my account was blocked despite completing the ID verification process?
Thank you.

[#9]

Hi Gabriel,

I am sorry to hear about the action taken on your account. It appears that you are posting this from a new account. Due to this, I am unable to check and assist you with the information related to the account you are referring to. You have the option to respond to the same notification to connect with the relevant team directly if you have additional questions. 

- Pradeep

[#10]

Thank you for your message.
I couldn't log in to my account, so I had to create a new account to post an issue.
**Edited for Community Guidelines**
https://www.upwork.com/freelancers/~01a73e95d98a4e6dc1?viewMode=1
This is my Upwork account email with suspension issue.
Please solve this problem.

[#11]

Hi Gabriel,

Thank you for letting us know. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I have entered my credit card information which has no issues anywhere else, and as a back-up I have added a pay pal as well. But I keep receiving a message "We found a problem with your primary billing method and to put it on hold. Update it now." and that my account is restricted.

I am not sure how to reach out to support as the Chat bot just sends me articles. 

[#13]

Hi Nick,

I'm sorry to hear you are having trouble with your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi all, 

My account is on hold from many days, I've already done everyprocess and provided needed things. I see the progress is so slow, I'm not getting any reply from the team. 

It will be a please if a dedicated person can look upto my case: 

https://support.upwork.com/hc/en-us/requests/46616559

Thanks

[#15]

Hey Upwork,

My account is on hold. I am a verified freelance with approve 400+ earnings. Tomorrow I received another. I attached the bank account and they asked for the identity verification. Pls, give me a response as soon as possible. It really means a lot to me. I am your trusty freelancer and this is my only asset of earning. I went through the link and tried to submit it but the OTP is not receiving on my account also there is the error of being maximum limit we send as you see in screenshot attached below.

[#16]

Hi Ahmed,

Thank you for reaching out to us here in the Community. I see that you've been coordinating with the appropriate team about your account concerns. Please allow our team 24-48 hours, and you will get an update on your ticket here and your email once your case is thoroughly reviewed.

[#17]

Thanks, Arjay for replying back. I didn't receive OTP for further verification.  Please resolve the issue as soon as possible. I have all the document required. Let me clear that my ID card name is Ahmed Raza while the account of bank is made on Ahmed. The rest are the same eg my cnic or all the things.

[#18]

Hello Community. I already write a post from 04/22/2024 Solved: Re: Account Suspended - Page 43 - Upwork Community and a Moderator "NikolaS". member from upwork tell me. "Thank you for reaching out to us. I will be happy to help. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further." i have more of ONE MONTH suspended and all the time the upwork support tell me, wait we will work over your problem and nothing happend. How much time i need to wait more for this problem is solve.???? I dont understand why is so bad the support. I have more of 9 years working in upwork and is the first time that something like that happening. 

Anyone can really help me please and not only tell something. "false expectations".

[#19]

It is common, no more fast support. Refresh your ticket with updates and additional questions. No other ways.

[#20]

Hello,

I don't know why I'm suspended. I posted a job and can't see why I'm suspended.

I'm also add a paying method (Paypal). 
Is the reason the manual view of my identification?

I think there was a misunderstanding, I have written the job with AI and that I need help for my thesis, but the help was  installing of a given local website (with instructions ) from the university not the theses itself.

Regards

Halil

[#21]

Hi Halil,

I can see that team reached out to you already about your account. You can check the information in this ticket. 

[#22]

Dear Recipient,

My upwork client account is showing as temporarty on hold to the freelancers since yesterday and they are unable to accept my offer. Please advise me how to resolve this issue at your earliest convenience.

Thank you

[#23]

Hi Muhammad,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#24]

My new account is suspended/says I need updated billing.  I tried to chat with support but the bot just keeps saying to check my email (no email) or to go to upwork academy.  How do I get help on this?  I tried adding a new billing method, but it still says I'm suspended/need to update billing

[#25]

Check your tickets here https://support.upwork.com/hc/en-us/requests

Maybe something useful there.

[#26]

Unfortunately there is nothing there